Good to know as a volunteer

You must be at least 18 years old to volunteer at Tinderbox.

As a thank you for your efforts, you’ll receive:

• New friendships and memories that will last a lifetime.
• Access to the Volunteer Lounge, where you can enjoy a chill-out area, a bar with 50% off drinks, and a great atmosphere with your fellow volunteers.
• Free meals during your shift(s).
• A reusable water bottle.
• Valuable event experience for your CV – giving you the opportunity to experience one of Denmark’s largest festivals from behind the scenes.
• And, of course, access to the festival during your shifts and throughout all three days of music.

The Volunteer Lounge is the place where volunteers come together at Tinderbox.
In addition to great company and the atmosphere created by fellow volunteers, you’ll find:

• A bar where you can purchase drinks at discounted prices.
• Comfortable seating areas.
• Water stations where you can refill the reusable water bottle provided by us.
• Toilets.

We Build Tinderbox Together!

As a volunteer at Tinderbox, you represent the festival – whether you’re interacting with guests, fellow volunteers, employees, or partners.

We are proud to have more than 7,000 volunteers helping bring Tinderbox to life. Together, this community builds the festival from the ground up. Without volunteers, there is no Tinderbox.

Volunteering with us is an active choice. Whether you’re motivated by your love for Tinderbox, the music and atmosphere, the opportunity to strengthen your CV, your passion for volunteering, or something entirely different, you’re part of the festival for a reason.

That’s why we expect you to:

• Arrive on time with a positive attitude and do your best alongside your fellow volunteers.
• Treat everyone with respect and keep a smile on your face.
• Give it your all – especially when things get busy.
• Help keep Tinderbox clean and welcoming in the spirit of sustainability.
• Reach out to your team leader or Volunteer Management if any issues arise – we’re here to help.

In return, we promise to create:

• An experience you’ll never forget.
• A strong and welcoming community.
• A safe and inclusive environment.

Physical Working Environment
At Tinderbox, we look out for one another and place a high priority on safety. Therefore, we expect all volunteers to:
Use any required personal protective equipment, such as:

• Safety helmets
• Safety shoes
• Earplugs

Avoid entering backstage or restricted festival areas unless it is work-related.
Pay extra attention to heavy vehicles operating in backstage areas.
Walk along the edge of roads and use pavements whenever possible.

If you experience any issues or concerns, please contact:
Your nearest supervisor, or Volunteer Management at volunteer@tinderbox.dk

Please include documentation if possible. Volunteer Management will assess the situation in collaboration with the Health and Safety Organisation.

Psychological Working Environment
Together, we are responsible for creating a safe and respectful environment for volunteers, employees, and guests.

We therefore expect everyone to:

• Treat others with respect in both words and actions.
• Respect other people’s boundaries. Remember that boundaries are personal and may vary from person to person.
• Refrain from any form of harassment, discrimination, bullying, or other inappropriate behaviour, including sexual comments, non-consensual physical contact, derogatory language, or discriminatory remarks based on gender, race, or other personal characteristics.
• Speak up or take action if they experience or witness inappropriate behaviour.
• Respect it when someone sets a boundary or says no.

You are never expected to handle an uncomfortable situation on your own. Always seek support from your nearest supervisor.

Tinderbox has a zero-tolerance policy towards inappropriate or offensive behaviour. Violations may result in:

• Removal from the festival
• A fee or penalty
• Being blacklisted as a volunteer
• Employment-related consequences for staff members

If you experience or witness inappropriate behaviour, please contact:
Your nearest supervisor, or Volunteer Management at volunteer@tinderbox.dk.

All reports will be handled confidentially and with respect for everyone involved.

We Speak Respectfully to Each Other
We always speak to each other kindly and respectfully – even when things get busy. A positive attitude is contagious and helps create a better environment for everyone.

You Are Entitled to Two Meal Breaks
As a volunteer, you are entitled to two meal breaks. Make sure to take them – it’s important to recharge so you can enjoy yourself and do your best.

We Work as a Team
We take responsibility – for each other, for our tasks, and for the community we create together.
“One team, one dream”.

We Ask for Help
If you’re unsure about something or finding a task difficult, speak up! We help each other and find solutions together.

Contact Volunteer Management
Volunteer Management can always be reached between 09:00 and 22:00 on
+45 25 94 16 13.

Psst! Need a Snack or Coffee?
Head to the Warehouse for snacks and Volunteer Catering for coffee – your body (and your mood) will thank you!

Barma is your best friend while volunteering at Tinderbox.

In Barma, you’ll find training materials if they are relevant to your role. It’s also where your team leader will share important information with your team and where you can communicate with your fellow volunteers.

You’ll also find practical information about wristband collection, meal times, and much more.

You can download Barma from your app store.

We’ve launched our very own Instagram profile – dedicated exclusively to you amazing TB volunteers!

Here, we share moments from volunteer life, fun behind-the-scenes content, and all the little things that make our community so special.

So whether you’re already part of the team or simply curious about what it’s like to volunteer, head over and give us a follow.

And hey… you might even spot yourself in one of the photos!

Would you like to be part of the community before, during, and after the festival? Then join our volunteer Facebook group!

Here, you can:
Connect with other volunteers
Ask questions and share experiences
Get useful information about registration, preparation, and volunteer life
Share your best festival moments and memories from your time as a volunteer

The group is an informal space where we create a positive atmosphere together and help one another. We encourage everyone to contribute with good vibes and respect for fellow members.

If you are volunteering during the festival, you will receive a day wristband in addition to your volunteer wristband. The day wristband grants access to the backstage areas and Volunteer Catering on the day of your shif

Example: If you have shifts on Thursday and Saturday, you will receive two additional day wristbands – one for each shift.

Access to Backstage Areas
You may only be in backstage areas while you are on shift. This applies before, during, and after the festival.

Safety in Backstage Areas
When moving around backstage areas, you must always use the designated pedestrian route behind the fence. Large and heavy vehicles operate in these areas, so for your own safety, it is important to stay on the marked routes and respect all signage, barriers, and access restrictions.

Please stay alert, be aware of your surroundings, and show consideration for working crew members and vehicle operators.

You can charge your phone in Volunteer Catering.

A limited number of charging stations and chargers will be available.

Please be considerate and make sure everyone has a chance to use them.

As shifts can take place from morning until evening – and sometimes late into the night – it’s important to wear clothing that suits both the weather conditions and your specific role. Even if the day starts out warm and sunny, the evenings can be quite chilly.

We always recommend checking the weather forecast before heading to Tusindårsskoven.

If you need additional guidance, you can always contact your team leader. You can reach them through the Barma app or by email.

DURING TINDERBOX

Lost property is handed in at our Information Desk, located outside the festival entrance. If your belongings have been found, you can collect them there.

The Information Desk is open during festival opening hours each day from 12:00–02:00.

Lockers rented for a single day are emptied overnight, and any items found inside will also be delivered to the Information Desk.

If you find a lost item on the festival site, you are very welcome to hand it in there as well.

AFTER TINDERBOX

After the festival, lost property can be collected from Fyns Laksefisk.

Address:
Falen 216
5250 Odense SV

Access via Falen opposite Eventyrgolf. Follow the signs.

Lost property collection hours:

Sunday: 12:00–18:00
Monday–Thursday: 08:00–16:00
Friday: 08:00–15:00
+ by appointment

Contact information for Fyns Laksefisk:

ibo@fynslaksefisk.dk
+45 61 55 89 77

Valuable items (worth more than DKK 800) will be handed over to the police lost property office after a few weeks. This also includes keys, cards, wallets, jewellery, and similar items.

Clothing, bicycle helmets, and other unclaimed items will be donated to the Red Cross after 2–3 months.

Didn’t get a chance to collect your belongings from your locker?

Everything left in the lockers has been packed and labeled with its locker number. You can collect it from Laksefisk, just like any other lost property.

Tinderbox offers a dedicated volunteer campsite, where accommodation can be purchased through FGU Fyn Odense. Here, you can pitch a tent and make use of the school’s toilet and shower facilities.

How to book

To book accommodation, contact FGU Fyn at tb@fgufyn.dk.
Accommodation is automatically booked for three nights (Thursday–Saturday). It is not possible to book only one or two nights.

If you would like to purchase additional nights or breakfast, please contact Anders Lund at tb@fgufyn.dk or by phone at +45 21 44 97 31.

Please include the following information in your email:

• Number of people you are booking for
• Number of tents you will bring
• Full name, email address, and phone number of all guests staying overnight
• Whether you would like to add breakfast, and for how many people

Payment

Payment must be made via MobilePay 661563 no later than 17 June.
Please note: Include your 4-digit booking number in the payment message.

Practical information

Address:
Falen 200, 5250 Odense

Price:
DKK 285 for Thursday–Sunday (3 nights)
Breakfast add-on:
DKK 147 for Friday–Sunday

Check-in and check-out

Check-in: Thursday between 2:00 PM and 8:00 PM
If you need to arrive at another time, please arrange this directly with Anders.

Check-out: No later than 12:00 PM on Sunday

Rules

• This is not a party campsite, but an accommodation option for volunteers working at Tinderbox. Excessive drinking, loud behaviour, and playing loud music are therefore not permitted.
• Please clean up after yourself and take all of your belongings with you when you leave.
• Overnight stays in caravans or camper vans are not permitted.
  

If you are looking for a different type of accommodation, you can find more options through the official Tinderbox camping site:

Tinderbox Camping: https://tinderbox.dk/en/tickets/

Of course!

As a volunteer, you will receive meals in connection with your shift(s). If you work during the festival, you are entitled to two free meals. If you work before or after the festival, you are entitled to four free meals.

If you have allergies or specific dietary preferences, you are welcome to bring your own food.

We strongly recommend eating before arriving for your shift, regardless of the time of day. There may be a long wait before your first break, and it’s important not to work on an empty stomach.

Please note: Your day wristband grants access to Volunteer Catering. This means you must eat your meals and take your breaks while you are on shift. Meals cannot be saved or used on another day.

Yes, you are welcome to bring snacks with you when you’re on shift. A protein bar, a piece of fruit, or something similar can be a real lifesaver if your energy levels start to drop. We also provide toasters in Volunteer Catering, so you can heat up a packed toastie, panini, or similar snack.

If you haven’t brought any snacks or simply feel like grabbing something extra, you can purchase snacks and soft drinks from our Warehouse or the kiosk in Volunteer Catering.

You’ll find a selection of reasonably priced snacks, including chips, muesli bars, sweets, and fruit, so you can recharge without leaving the festival site. The selection may vary, but there should be something for everyone’s taste.

Please note that you can only purchase snacks while you are on shift, as access to backstage areas is restricted when you are off duty.

New for 2026, you are allowed to bring beverages with you when entering through the volunteer entrance – but only on the day(s) you have a scheduled shift.

All beverages must be non-alcoholic and in clearly unopened, sealed packaging, such as cans or bottles with the original seal intact. If security staff are unable to verify that a beverage is unopened, it may be confiscated.

You will receive a reusable water bottle at check-in. This can be refilled at water stations located throughout the festival site, so there is no need to bring your own water.

If you don’t bring beverages with you, you can visit the Volunteer Lounge, the kiosk in Volunteer Catering, or the Warehouse, where soft drinks are available for purchase at discounted prices.

Your wristband has two dots, which serve as your meal vouchers.

If you have allergies or specific dietary preferences, you are welcome to bring your own food.

Festival Access on Your Shift Day
In addition to your volunteer wristband, you will receive a day wristband for each day you are scheduled to work. This wristband grants you access to Volunteer Catering on that particular day.

Where Do I Eat?
You should eat in Volunteer Catering, located in the backstage area behind the large Ferris wheel.

Meal Times
Lunch: 11:00 AM – 5:00 PM
Dinner: 5:00 PM – 12:00 AM

Magicbox Food Truck
If you are volunteering at Magicbox, you can eat at the Magicbox Food Truck, located behind the small bar by the pool.

Magicbox Meal Times
Lunch: 12:30 PM – 3:30 PM
Dinner: 6:00 PM – 10:00 PM

Important Information
The meals in Volunteer Catering are provided for you while you are on shift. Outside of your shifts, we encourage you to enjoy the many great food stands available throughout the festival site.

If you have any feedback or suggestions for the catering team, feel free to write them down and place them in our feedback mailbox. This helps the kitchen make reasonable adjustments and improvements throughout the festival.

Please help us reduce food waste by checking in at the entrance to Volunteer Catering before collecting your meal. Thank you for your help!

Your wristband has four dots, which serve as your meal vouchers.

If you have allergies or specific dietary preferences, you are welcome to bring your own food.

Where do I eat?
You should eat in Crew Catering, located in the backstage area behind the Pavilion Stage.

If you are working on Wednesday, 24th of June, or Sunday, 28th of June, you should eat in Volunteer Catering instead. The same meals are served in both locations. Volunteer Catering is located in the backstage area behind the large Ferris wheel.

Meal Times
Lunch: 11:00 AM – 2:00 PM
Dinner: 5:00 PM – 8:00 PM

If you are working between 17th of June and 20th of June, meal times are:
Lunch: 12:00 PM – 1:30 PM
Dinner: 5:30 PM – 7:00 PM

Your team leader will ensure that you receive your break at the appropriate time.

Important Information.
These meals are provided for you while you are on shift. During the festival itself, you will not have access to backstage areas, but you can instead enjoy the many great food stand available on the festival site.

Please help us reduce food waste by checking in at the entrance to the catering tent before collecting your meal. Thank you for your help!

Free coffee and ☀️ SUNLOLLY ☀️ are available to all volunteers in Volunteer Catering.

We would love to reduce the large number of disposable paper cups that are used and thrown away every year. That’s why we encourage you to bring your own reusable travel mug (please avoid glass or ceramic mugs). This way, you can refill your coffee as many times as you like and keep it warm while you’re on shift. Win-win!

If you forget to bring a travel mug, you can borrow a mug free of charge. However, it must remain inside Volunteer Catering and cannot be taken outside the area.

Please note: Free coffee and ice cream are only available while you are on shift.

Ruby is our volunteer management system. This is where you sign up as a volunteer, as well as where you can find your shift schedule, meeting point, and other important information.

You can access Ruby by clicking here.

When you sign up as a volunteer, you have the opportunity to get an overview of available shifts and teams before you complete your registration.

By clicking “Sign up as a volunteer,” you will find an overview of available shifts.

The number of volunteer hours depends on when you work and the type of role you choose.

Typical number of hours:
Before/After the festival: 20 – 24 hours
During the festival: 12 – 16 hours

Depending on your team, your shifts may be spread across several days (typically two) or combined into a single day.
For most teams, you can choose your shifts, giving you flexibility in how you plan your time.

Please note: As a general rule, it is not possible to arrive late, leave early, or make changes to your shifts, as the schedules are the same for everyone on the team – and your fellow volunteers are counting on your full participation.

You and your friends can absolutely volunteer together. Simply choose the same shifts in Ruby when signing up.

If you are a larger group that would like to work together, we will of course do our best to help. Feel free to contact us at volunteer@tinderbox.dk.

You can find team descriptions for most volunteer teams here.

If you have specific skills, experience, or interests, you are always welcome to contact us at volunteer@tinderbox.dk. We’d be happy to help you find a team where you can truly shine!

Festivals are incredible – full of life, music, and community. But sometimes, they can also feel a little overwhelming. That’s why we created Timeout: a space at Tinderbox where both guests and volunteers can take a break from the energy of the festival and find a moment of calm.

At Timeout, you can meet the experienced advisors from headspace. They are always available if you feel like having a chat.

Timeout is an alcohol-free and relaxed area designed for you to slow down and recharge. Created in collaboration with headspace, it offers a place to rest your senses, take a breather, or have an informal conversation with one of headspace’s volunteers.

Timeout is not a traditional hangout spot – it is a quiet space where consideration for others is key, and where it’s perfectly okay to simply be. Whether you stay for five minutes or a little longer is entirely up to you and what you need in the moment.
Headspace also has a dedicated conversation trailer on site, offering the opportunity for more private, one-on-one conversations behind closed doors if needed.

Timeout is about making space for the whole person – even at a festival. Because even in the middle of the music and celebration, there should be room for calm, reflection, and vulnerability. We believe that creating space to breathe strengthens the community and helps make Tinderbox a place where everyone feels welcome.

You’ll find Timeout to the right of the main entrance.

When you sign up as a volunteer through Ruby, you will be asked to pay a DKK 300 deposit.

Please note! The deposit will be refunded, provided that you attend and complete your assigned shifts and comply with our terms and conditions.

Unfortunately, we sometimes experience that volunteers do not show up for their scheduled shifts, even though they have signed up. When this happens, it affects the rest of the team, who have to work harder to make up for the missing help.

The deposit helps ensure that volunteers commit to their shifts, making it possible for everyone to have a positive and enjoyable experience.

If you have completed your shifts and complied with our rules, your deposit will be refunded 14–21 days after the festival.

We aim to process refunds as quickly as possible, but we need to allow a few days for our payment system to complete the process.

Please note: The refund will be returned to the same account used when the deposit was paid.

If you have changed banks or closed the account used for payment, you will need to contact your bank to arrange the transfer of your refunded deposit.

You will forfeit your deposit if you fail to show up for your shifts or otherwise violate our terms and conditions. The same applies if you cancel your registration after the cancellation deadline on 28th of May.

Please note that this also applies if you cancel your registration in order to transfer to a different team.

Yes, absolutely. If you cancel before 28th of May, you will receive a full refund of your deposit.

Unfortunately, our system does not automatically notify us when you cancel your registration. Therefore, we kindly ask that you send an email to volunteer@tinderbox.dk so we can process your refund more quickly.

If we do not hear from you, your deposit will still be refunded along with those of the other volunteers, typically 14–21 days after the festival.

If you are unable to volunteer at Tinderbox, it is important that you cancel your registration correctly to avoid a fee. It is your responsibility to document that you have cancelled in accordance with the rules.

Cancellation Before 28th of May 2026

If you cancel before 28th of May 2026, you can freely withdraw your registration in Ruby by clicking: Your Name (top right corner) → Profile → “Cancel Registration”.

If you cancel before 28th of May, your deposit will be refunded after the festival. If you would like your deposit refunded sooner, please send an email to volunteer@tinderbox.dk, as we do not automatically receive notification when you cancel your registration.

Cancellation After 28th of May 2026

If you cancel after 28th of May 2026, you will forfeit your deposit regardless of the reason. This also applies if you cancel in order to transfer to a different team.

To cancel after the deadline, send an email to volunteer@tinderbox.dk with the subject line: “Tinderbox Cancellation – (Your Name)”.

Illness or Cancellation After Collecting Your Wristband

If you have already collected your festival wristband and become ill – or are otherwise unable to attend your shift – you must send a photo or video of yourself cutting off your wristband no later than one hour before your shift starts. The photo or video must be sent to volunteer@tinderbox.dk with the subject line: “Cut Wristband / Cancellation”.

If the image is unclear or inconclusive, Tinderbox reserves the right to request a video instead. For this reason, we recommend submitting a video showing the wristband being cut off.

If you report sick, Tinderbox reserves the right to request relevant and valid documentation of your illness. This documentation must be submitted within 7 days of your cancellation.*

If you are unable to provide valid documentation, you may be charged a fee. Alternatively, you may choose one of the following options:

• Shift reassignment: We will help you find a new shift at a later date (subject to availability).
• Find a replacement: You may find another volunteer to take over your shift. (Please note that you must still submit a photo or video of your cut wristband.)

If we do not receive a photo or video of your cut wristband at least one hour before your shift starts, you may be charged a fee of up to DKK 3,700, regardless of the reason for your absence.

Please note: any costs associated with obtaining documentation are the responsibility of the volunteer.

No-Show After Collecting Your Wristband

If you have collected your wristband and fail to attend your shift without notifying volunteer@tinderbox.dk, you will be registered as a no-show and may be charged a fee of up to DKK 3,700.

It is your responsibility to correctly report cancellations or illness.

Fee for Violating Terms and Conditions

In addition to the cancellation policy above, all volunteers must comply with the festival’s general Terms and Conditions.

Violations of the festival’s Terms and Conditions or Danish law may result in your wristband being cut, being blacklisted from future volunteering opportunities, and receiving a fee of up to DKK 3,700.

Can I volunteer while receiving unemployment benefits?
If you would like to volunteer at Tinderbox while receiving unemployment benefits, it is your responsibility to check the rules regarding unpaid voluntary work with your unemployment insurance fund (A-kasse).

As Tinderbox is a private organisation, there may be specific regulations regarding how many hours you are allowed to volunteer.

It is also your responsibility to report your volunteer work to your A-kasse.

If you would like to volunteer in a food stand, you must contact the individual stand directly. The food stand are external partners, which means we are unable to register volunteers on their behalf.

If you already have an agreement with a food stand, you must register using their personal invitation link to ensure that you are assigned to the correct team in Ruby.
Please contact your food stand coordinator for further information.

Your shifts and responsibilities will be assigned by your food stand coordinator. Please contact them directly if you would like to learn more about the opportunities and tasks available within your food stand.

You will receive food and beverages from the food stand you are working in. In addition, you have access to the Volunteer Lounge – our dedicated volunteer area – where you can purchase selected beverages at discounted prices.

You are also welcome to visit Volunteer Catering for free coffee and an ice cream. However, please note that the meals served there are reserved for other volunteer teams and are therefore not available to food stand volunteers.

If you have already signed up as a volunteer in a food stand and have questions regarding practical matters – such as tasks, shift schedules, or requests to work alongside a friend – please contact your food stand coordinator directly.

You can find your team leader’s contact details under “My Teams” in Ruby. You can also try contacting them through the chat function in the Barma app.

If you experience any technical issues with Ruby, please feel free to contact us at volunteer@tinderbox.dk. We will do our best to assist you as quickly as possible.

Do you have general questions about volunteering at Tinderbox that aren’t covered in the FAQ?
If so, you can always contact Volunteer Management at volunteer@tinderbox.dk.

If you have already signed up as a volunteer and your questions relate to practical matters such as tasks, meeting points, clothing, or similar topics, you should contact your team leader.

You can find your team leader’s contact details under “My Teams” in Ruby.

If you have a physical or mental disability, we recommend that you contact us at volunteer@tinderbox.dk before signing up as a volunteer. Depending on your needs, some volunteer roles may be more suitable than others. By contacting us in advance, we can help you find a role that matches your abilities and requirements.

If you require a companion or support person at the festival, please mention this in your email.

If you are signing up as a volunteer through an association or organisation, it is important that your contact person informs us of your needs as well.

1.1
This privacy policy applies to all personal data that you provide to us and/or that we collect about you in connection with your role as a volunteer at the festival. We act as the data controller for the processing of your personal data.

1.2
In this privacy policy, you can read more about which personal data we collect, how we process it, the purposes for which it is used, how long we retain it, and what rights you have in relation to your data. If you have any questions regarding this policy, you are welcome to contact the festival’s Volunteer Management at volunteer@tinderbox.dk.

1.3
The overall legal framework for the processing of your personal data is the EU General Data Protection Regulation (GDPR) and relevant Danish data protection legislation.

1.4
All questions concerning this personal data policy and suspicion of non-compliance must initially be addressed to the festival’s Volunteer Management at volunteer@tinderbox.dk.

2.1
Personal data means any information that directly or indirectly identifies you as a natural person. This may include, for example, your name, email address, telephone number, CPR number, etc.

3.1
We collect and process your personal data for the following purposes:

• Administration of your participation as a volunteer, including registration for events and tasks.
• Communication regarding practical information about your volunteer role and shift schedules.
• Distribution of information via third-party service providers acting as data processors on our behalf, including the information platform Barma and the email service provider Braze.
• Administration of deposits, fees, refunds, and similar financial matters.
• Administration of industrial injury insurance for volunteers

3.2
We will only use your personal data for the purposes described above, unless a new purpose is clearly compatible with the original purposes or you have given your prior consent to such processing.

3.3
To ensure the accuracy of your personal data, you will automatically be asked each year to update your information on the volunteer platform Ruby. However, we rely on you to inform us of any relevant changes, such as a new email address, new telephone number, or similar changes.

4.1
We collect information that you provide to us directly, such as:

• Name, address, postal code, and city.
• Phone number and email address.
• CPR number or passport number, as necessary for access control purposes.
• Profile picture and similar information, if required in connection with your volunteer work.

4.1.2
In connection with your registration as a volunteer at the festival, it may be necessary to request your consent to obtain information from your criminal record certificate. We process such information solely on the basis of your consent. The certificate will be deleted immediately after your participation in the festival. Thereafter, with your consent, we will obtain information from your criminal record certificate once a year, provided that you wish to continue as a volunteer.

4.2
In certain cases, we may request information about your health or any special considerations if it is necessary to ensure that you can carry out your volunteer tasks safely. For example, information about physical or mental conditions that may affect which tasks you are able to perform.

4.3
We only register information that is necessary for the purposes mentioned in section 3. We do not collect sensitive information without your explicit consent.

5.1
We process your personal data in accordance with the General Data Protection Regulation (GDPR).

5.2
The processing of your personal data is primarily based on the following legal grounds:

Contract (GDPR Art. 6(1)(b)): The processing is necessary in order to enter into and perform the agreement regarding your voluntary engagement, including administration of registration, shift planning, communication, and the execution of your volunteer tasks.

Legitimate interests (GDPR Art. 6(1)(f)): We process certain personal data on the basis of our legitimate interests in planning, coordinating, and carrying out volunteer work in an efficient and secure manner. Such processing only takes place where our legitimate interests are considered to outweigh your interests or fundamental rights and freedoms.

Consent (GDPR Art. 6(1)(a)): In cases where the processing of your personal data is not necessary to enter into or perform the agreement regarding your voluntary engagement, and cannot be based on our legitimate interests or a legal obligation, we will obtain your consent.
Consent is used, for example, for the publication of photos, the processing of information that is not necessary for volunteer work, or for other specific purposes that are not a prerequisite for your engagement.
You may withdraw your consent at any time.

Legal obligation (GDPR Art. 6(1)(c)): In certain cases, we are required to process your personal data in order to comply with applicable legislation, for example accounting laws or requirements related to insurance.

5.3
If we process special categories of personal data (e.g. health information), this will only take place when necessary for the purpose and on the basis of your explicit consent or another lawful basis in accordance with GDPR Art. 9.

5.4
Any consent given may be withdrawn at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

6.1
We only disclose your personal data to third parties where this is necessary to fulfil the purposes described above and only to the extent relevant.

Disclosure may take place to the following categories of recipients:
IT systems and data processors that support the administration of your voluntary engagement, including:

• Stripe, which is used to handle payments and refund of deposits. Stripe processes contact details as well as the payment and account information that you enter yourself.
• Braze, which is used for sending informational emails. Braze processes first name, last name and email address.
• Barma, which is used for communication, e-learning and skills development. Barma processes first name, last name and email address.
• Insurance companies, to the extent necessary to fulfill requirements related to workers’ compensation or liability insurance.
• Public authorities, to the extent that we are legally required to disclose the information.

In connection with the use of certain data processors, your personal data may be transferred to countries outside the EU/EEA, including the United States. Such transfers will only take place where there is a valid legal basis for transfer in accordance with Chapter V of the GDPR, including the European Commission’s Standard Contractual Clauses (SCCs), and where necessary supplementary measures have been implemented to ensure an adequate level of protection.

We continuously ensure that any such transfers are carried out in compliance with applicable data protection legislation.

6.2
We never sell your personal data, nor do we disclose it to third parties for their marketing purposes.

7.1
We only retain your personal data for as long as necessary for the relevant purposes, including:

• Information related to your volunteer role is generally retained for up to two years after your last activity, unless legislation requires a longer storage period.
• Information used for administrative or legal purposes is retained as required by law.

8.1
You have the following rights:

• Right of access: You can request information about the personal data we process about you.

• Right to rectification: You can request that inaccurate personal data be corrected.

• Right to erasure: You can request that your personal data be deleted if there is no lawful basis for continued processing.

• Right to restriction: You can request that the processing of your personal data be restricted.
• Right to withdraw consent: If you have given consent, you can withdraw it at any time.

8.2
Please contact the festival’s Volunteer Management at volunteer@tinderbox.dk, if you are unsure whether you have given consent to the processing of your personal data, or if you wish to withdraw your consent.

You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe that the processing of your personal data violates the law.

8.3
Possible consequences of not providing personal data

8.3.1
If you do not wish to provide consent to the processing of your personal data within the framework described above, you will not be able to act as a volunteer at the festival.

9.1
We protect your personal data by implementing technical and organisational measures to ensure that your personal data remains confidential and is protected against unauthorised access, alteration, or deletion.

10.1
We reserve the right to update this privacy policy on an ongoing basis. The most recent version will always be available at tinderbox.dk.

This policy was last updated on 09.02.2026