Here you’ll find answers to frequently asked questions
As a huge thank you for your effort, you will receive:
At Tinderbox, we are proud to have over 7,000 volunteers in our festival community – a community that helps build the festival from the ground up. Without volunteers, there would be no Tinderbox.
Choosing to volunteer with us is an active decision. Whether it’s your love for Tinderbox, the music, and the atmosphere, your desire to strengthen your resume, your passion for volunteer work, or something else entirely, you are part of the festival for a reason. You contribute with both professional and personal dedication because you want to create something meaningful and see yourself as part of what the festival represents.
As a volunteer, you take on responsibility for the festival, your team leader, your team, and your fellow volunteers. We count on you – and you can count on us.
You play a key role in shaping your own volunteer experience. It’s all about attitude, a positive mindset, and the willingness to collaborate across different areas. In return for your effort and dedication, we promise to give you something for your resume, incredible music, an unforgettable experience, time with new and old friends – and much more.
As a volunteer, you help represent the festival. Regardless of your role, it is therefore important that you see yourself as part of the community working to give the festival’s guests the best possible experience. Smiling and providing good service – even in hectic situations – are your most powerful tools.
To ensure everything runs smoothly, it’s crucial that we support each other along the way and that you’re willing to assist with tasks outside your usual role. A great example is our “Trash Hero” initiative at Tinderbox, where all volunteers contribute to improve waste sorting. No matter which team you are on or what tasks you have, you always play a part in keeping the festival site clean and welcoming.
Sustainability is more than just a word at Tinderbox – it’s a shared commitment where we stand together and support one another. Over 60% of our waste goes through a meticulous sorting process – an achievement we are incredibly proud of. This wouldn’t be possible without our dedicated team of volunteers in the resource area.
These volunteers are our true heroes, striving year after year to surpass the previous sorting record. But we know there is always room for improvement, so we encourage everyone to take part in the effort to increase our sorting rate. As a Tinderbox volunteer, you play a key role in keeping the festival site clean and welcoming, ensuring we leave it with as little impact as possible – no matter which team you are on.
We sort our waste into no fewer than 10 main categories, some of which are further divided into multiple fractions to ensure the materials can be recycled and given new life. At Tinderbox, waste isn’t just something to be discarded – it’s a resource that deserves to be reused and transformed into something new and sustainable.
You must be at least 18 years old to volunteer at Tinderbox.
You can register in Ruby if you turn 18 by June 14, 2025.
The Volunteer Lounge is the place where volunteers meet at Tinderbox.
In addition to a cozy atmosphere and everything you contribute to the area, you will find:
It is not permitted to bring tape recorders, video cameras, DSLR cameras, or professional photography equipment. However, small digital video cameras (pocket-sized) and smartphones are allowed without prior permission.
Taking pictures of the artists, requesting autographs, or any other form of contact with them is prohibited. It is important that we respect the artists’ privacy.
All volunteers are covered by the mandatory workers’ compensation insurance, which covers personal injuries – but not private belongings. If you bring personal items, such as a laptop, you are responsible for them yourself.
Additionally, we have organizer liability insurance, which covers damages to third parties caused by staff in connection with their work.
It is important that you immediately report any injury or damage to your team leader, as failure to do so may result in the incident not being covered.
Ruby is Tinderbox’ volunteer system, and this is where you sign up as a volunteer. In Ruby, you will also find your team, your shift schedule, your team leader’s contact information, and other relevant updates.
At Tinderbox, we don’t have a fixed number of hours you need to commit as a volunteer. It depends on several factors such as tasks, time, and period (before, during, or after the festival).
Some shifts are a bit easier and take place at a great time, while others may be more demanding or coincide with a performance by a popular artist. Therefore, the number of hours is typically between 10-17 hours during the festival, and around 18-26 hours before/after the festival. We believe this is the fairest and most flexible distribution.
For the same reason, your hours may either be spread over several shifts or concentrated on one day.
In most teams, you have the option to choose your shifts, so you’re free to plan your time as you wish.
When you sign up as a volunteer in Ruby, you will be asked to pay a deposit of 300 DKK.
Note! The deposit will be refunded, provided that you participate and complete your task, as well as comply with our terms and conditions.
Unfortunately, we have experienced that some volunteers don’t show up to their shifts, even though they have agreed to help in exchange for access to the festival and other volunteer benefits. When a volunteer does not show up, it places a heavy burden on the other team members who are present and have to take on extra responsibilities to cover for them. This is not fair to the rest of the team.
If you attend all your shifts, complete your assigned tasks, and comply with our rules and terms, you will, of course, receive your full deposit back. You can expect to receive the money within 14-21 days after the festival – we strive to be as quick as possible.
Please note! The refund will be made to the same account that was used for the deposit. If you have received a new payment card in the meantime, the refund will still be sent to the account associated with the previous card.
If you change banks, the refund cannot be processed automatically. In that case, please contact us at volunteer@tinderbox.dk as soon as possible.
When you sign up as a volunteer through our volunteer system Ruby, you will automatically be asked to pay a deposit. You can pay with card or Apple Pay.
It is your responsibility to ensure that your cancellation is properly registered. Failure to do so will result in a fee. You must also be able to document that your cancellation has been correctly registered.
If you cancel by May 30, 2025, you can unregister in Ruby under your personal information on your profile.
If you cancel by May 30, 2025, you will receive your deposit after the festival. If you want your deposit refunded earlier, you must send an email to volunteer@tinderbox.dk.
If you cancel after May 30, 2025, you will lose your deposit, regardless of the reason.
To cancel, you must send an email to Volunteer Management at volunteer@tinderbox.dk with the subject line: “Tinderbox Cancellation – (Name)”.
If you have already picked up your wristband and become ill, you must send a picture of yourself with your cut wristband at least 1 hour before your shift. The picture must be sent as documentation to volunteer@tinderbox.dk with the subject line: “Cut Wristband / Illness”.
Tinderbox reserves the right to request relevant and valid documentation for your illness. This documentation must be submitted to Tinderbox no later than 7 days after your cancellation.
If you fail to provide valid documentation for your illness, you will be charged a fee.
Alternatively, you may choose one of the following options:
If we do not receive a picture of your cut wristband at least 1 hour before your shift, you will be charged a DKK 3,700 fee, regardless of the reason.
You can read more under our Terms and Conditions 👈
NOTE! Any costs associated with obtaining documentation must be covered by the volunteer.
If you have already picked up your wristband, you must send a picture of yourself with your cut wristband at least 1 hour before your shift to volunteer@tinderbox.dk – otherwise, your cancellation will not be properly registered.
To avoid a fee, you must choose one of the following options:
If we do not receive your cancellation notice at least 1 hour before your shift starts, you will be registered as an invalid cancellation and charged a fee, regardless of the reason.
Violation of the festival’s Terms and Conditions or Danish law may result in your wristband being cut, you being blacklisted, and you receiving a fee of DKK 3,700. These violations include, among other things, the requirement to show up for your shift.
If you fail to show up for one or more shifts without prior agreement with your team leader or Volunteer Management, you will be charged a fee.
It is your responsibility to cancel properly and be able to document it. Read more under “Cancellation”.
If you have picked up your wristband, you must send a picture of yourself with your cut wristband along with your cancellation. The picture must be sent as documentation to volunteer@tinderbox.dk with the subject line “Cut Wristband”.
If we do not receive a picture of your cut wristband at least 1 hour before your shift, you will be charged a DKK 3,700 fee, regardless of the reason.
You can read more in our Terms and Conditions 👈
The bars at the festival are managed by various student associations as well as a few private operators. Therefore, we unfortunately cannot assist if you wish to volunteer at a bar. Instead, you should contact the relevant associations responsible for managing the bars.
Below, you will find a list of the associations currently managing bars at Tinderbox:
If you wish to volunteer at a food stand, you need to contact the individual food stand directly. The food stands are external partners, and therefore, we cannot register you as a volunteer with any of the food stands.
If you already have an agreement with a food stand, you should sign up via their personal invitation link to be added to the correct team in Ruby. Get in touch with your contact person at the food stand for further details.
You will be assigned shifts and tasks by your contact person at the food stand. Reach out to them to learn more about the stand’s opportunities.
You will receive food and drinks at the stand you are working for. In addition, you will have access to the Volunteer Lounge – our volunteer area, where you can purchase selected drinks at discounted prices.
If you are already registered as a volunteer at a stand and have questions related to practical matters such as your tasks, shifts, working with a friend, etc., you should contact your contact person at the food stand.
You can find their contact information under “My Teams” in Ruby.
If you experience technical issues with Ruby, you can email us at volunteer@tinderbox.dk. We will try to resolve your issue as quickly as possible.
Yes, of course!
As a volunteer, you will receive meals during your shift(s). If you have a shift during the festival, you will get two free meals, while you will receive four free meals if you volunteer before/after the festival.
We provide vegetarian options, but feel free to bring your own food if you have allergies or specific dietary needs.
We recommend that you always eat before leaving home, regardless of when your shift is. It can be a long wait for a break on an empty stomach.
No, unfortunately not. You are not allowed to bring your own beverages – neither alcoholic nor non-alcoholic. You can read more under terms and conditions here.
Instead, we encourage you to visit the Volunteer Lounge, which is our volunteer area. Here, you’ll find a water station where you can fill the reusable water bottle we provide, as well as a bar offering up to 50% off beverages.
You are welcome to bring some snacks for personal consumption while you are on shift. A protein bar, a piece of fruit, or something similar can be helpful if your blood sugar starts to drop.
Do you have general questions about volunteering and Tinderbox that haven’t been answered in the FAQ? You can always contact Volunteer Management at volunteer@tinderbox.dk.
If you’ve already signed up as a volunteer and have questions about practical matters such as tasks, meeting points, clothing, or similar, you should contact your team leader.
You can find your team leader’s contact information under “My Teams” in Ruby.
Are you from an association and interested in collaborating? Please fill out our contact form on the volunteer page, and one of our coordinators will get in touch with you.
If you have a physical or mental disability, we recommend that you contact us at volunteer@tinderbox.dk before signing up as a volunteer. Depending on your disability, there may be tasks that could be challenging for you. By reaching out, we can help you find a role that suits your needs.
If you require a companion at the festival, please mention this in your email.
If you are signing up as a volunteer through an association, it is important that your contact person informs us.
1.1
This personal data policy applies to all the personal data that you provide to us and / or which we collect about you as part of your affiliation as a volunteer at the festival. We are the data controller for the processing of your personal data.
1.2
In this personal data policy, you can read more about which personal data we collect, how we handle your personal information and how long we keep information about you etc. You should read this policy and approach the festival’s Volunteer Management at volunteer@tinderbox.dk if there is anything in this policy that you cannot accept. At any time, you can find the current version of this personal data policy at Tinderbox.dk
1.3
The overall legal framework for our processing of personal data is the European Parliament and Council Regulation (EU) 2016/679 27 April 2016 on the protection of individuals about the processing of personal data and the free movement of such data and the repeal of Directive 95 / 46 / EC with related regulation. In addition, the law which may be adopted based on the draft law on supplementary provisions for the regulation of the protection of individuals regarding the processing of personal data and on the free movement of such information, is published on 25 October 2017.
1.4
All questions concerning this personal data policy and suspicion of non-compliance must initially be addressed to the festival’s Volunteer Management at volunteer@tinderbox.dk
2.1 Below are definitions of some of the most important personal data protection concepts:
Personal Information: Any kind of information about an identified or identifiable physical person. In other words, any information that can directly or indirectly, alone or in combination, identify a certain physical person.
3.1
The purpose of collecting and processing the personal data is to handle your participation as a volunteer at the festival and further events within Down the Drain Group. Your personal information will be used for the following purposes:
– Documentation of the event history
– Contact in connection with your participation in our events etc.
– Ordinary personnel administration, including registration of enrollment for events, overview of assignment registration, publication of information (including newsletters, evaluation link, return invitation etc.)
– Administration of collection / refund of deposit and fees etc.
– Administration of industrial injury insurance for volunteers
3.2
We only use your information for the above purposes unless a new purpose is clearly compatible with the original purpose or if you have previously given consent.
3.2.1
To ensure the quality of your personal information, you will be automatically asked to update them annually. However, we dependent on you inform about relevant changes such as new e-mail address, new phone number or the like.
4.1
We collect this information directly from you:
4.1.1
Name, address, zip code, city, mobile number, email address, social security number, registration and account number (only on medical certificate request).
4.1.2
We generally do not collect any specific categories of information about you. However, we would like to know if there is anything health-related we must consider in connection with the tasks you are expected to solve at our event. For example, if you have poor back, bad knees, a disability or the like. Furthermore, if you receive medication for something that we need to be aware of – asthma, allergies or the like. We treat the information exclusively based on your participation in the festival. Afterwards, the information will be deleted.
4.1.3
In connection with your registration as a volunteer at the festival, you are requested to give consent that we reserve the right to obtain information about your criminal record. We only treat the certificate based on your consent. We will delete the certificate immediately after your participation in the festival. With your consent, we will subsequently obtain information about your criminal record once a year if you still wish to be a volunteer.
5.1
You enter into an agreement with us when you volunteer at the festival. For us to manage your voluntary affiliation, we need to be able to process your personal information. We can also process your regular personal data if you have a request or the like that precedes your decision to enter into an agreement with us. The legal basis for processing your personal data is Article 6 (1). 1, (b) of the Personal Data Regulation, as the processing of your information is necessary for us to fulfill our agreement with you and / or that we may handle inquiries and the like prior to your potential agreement with us.
5.2
We may also process a few common personal data about you as part of your affiliation with us as a volunteer, because we have a legitimate interest in processing such information, cf. the Personal Data Regulations category. 6 pieces. 2, (f) unless your right to obtain the protection of your own personal data precedes our legitimate interest in processing your information.
5.3
In some cases, we are also legally obliged to process personal information about you. This can, for example, be used for documentation of medical allowance, expenses and the like in accordance with the rules in the Danish Bookkeeping Act. The company must, among other things, store accounting records for five years from the end of the financial year to which the accounting record relates.
5.4
Our processing of any special categories of personal data (sensitive information), such as, information about your health, is based on your consent, cf. the Personal Data Regulations category. 9 p. 2, (a) or in order that a legal claim can be determined, enforced or defended, cf. the Personal Data Regulations category. 9 p. 2, (f).
6.1
We share your personal information with the third parties who assist us in managing our personnel administration, including, for example, handling of the charge / refund of deposit and fee, hosting of IT systems, etc. This means that we can share your information with, for example, our data processors, e.g. consisting of service providers and technical support.
6.2
We can also share your information with our other companies / organizations to the extent this is relevant.
– Tinderbox Entertainment, CVR: 36069848
6.3
In addition to the above, we share your information to the extent that we are obliged to do so, e.g. because of requirements for reporting to public authorities such as SKAT.
8.1
Insight
8.1.1
You have the right to gain insight into the personal information we treat about you. By writing to the festival’s Volunteer Management at volunteer@tinderbox.dk, you can request access to the personal information we have registered about you – including the purposes for which the information was collected. We will comply with your insight request as soon as possible.
8.2
Correction and deletion
8.2.1
You have the right to request the correction, additional processing, deletion or blocking of the personal information we process about you. We will comply with your request as soon as possible. We will contact you, if we cannot accommodate your request.
8.2.2
Other rights are stated in the Articles 18 – 20 of the Regulation
8.3
Revocation of consent
8.3.1
You have the right to withdraw your consent, if the processing of your personal information is based on your consent. Your withdrawal does not affect the legality of the treatment that was performed before you withdrawn your consent. Please contact the festival’s Volunteer Management at volunteer@tinderbox.dk if you have any doubts as to whether you have consented to the processing of your personal data or if you wish to revoke your consent.
8.4
Terms and / or limitations of your rights
8.4.1
There may be conditions or restrictions related to the utilisation of the above rights.
8.5
Possible consequences of not submitting personal data
8.5.1
If you do not wish to give consent to personal data within the above described framework, you may not be voluntary at the festival.
7.1
We store the personal information, we treat about you as part of the ongoing administration of your volunteer work at the festival, such as information on event history, CPR, e-mail address in connection with invitation as a recurring volunteer etc., for up to two years from you were last active at one of our events. If you do not actively update and approve that we must continue to store your information, all your information will be permanently deleted in our database.
7.2
Other personal information about you that we deal with, such as a criminal record, work or residence permit, will immediately be deleted after your participation at the festival.
9.1
Our processing of personal data is subject to our IT and security policy. Our IT and Security Policy also contains rules for implementing risk assessment and impact analysis of existing and new or changed processing activities.
If you are dissatisfied with our processing of your personal data, you can appeal to the Danish Data Inspectorate: Datatilsynet, Borgergade 28, 5th floor, 1300 Copenhagen K., telephone +45 3319 3200, e-mail: dt@datatilsynet.dk
11.1
We reserve the right to change this policy on an ongoing basis. The latest updated policy can always be found via tinderbox.dk
This policy was last updated on 17.03.2020.