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faq

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Photos at Tinderbox

Photos will be taken at Tinderbox, and may be used for marketing purposes.

If a picture of you is used, you can always request for it to be deleted. For questions, contact info@tinderbox.dk.

See more information about our data policy here.

Print program

If you wish to print the program for Tinderbox 2019, you can find it here along with a map of the festival site.

 

Lost and found

If you lost something at Tinderbox, and it has been handed in, we will make every effort to take good care of it.

During Tinderbox all lost and found has to be handed in/collected in the Information placed in front of the mail entrance.

Here it can be collected until Tuesday July 3rdAfter this date we will hand over everything of value (wallets, phones, keys, cash, jewelry, bags and the like) to Funens Police Lost and Found dept. in Odense. Clothing and the like will after Tuesday July 10th be donated for charitable purposes.

Children

Children and adolescents are very welcome at Tinderbox, and there is no charge for children under the age of 12 years old, accompanied by a paying adult. There are no discount tickets available for students or adolescents. Children under 15 years of age must be accompanied by an adult. For security reasons, we do not recommend staying at the festival area with small children after 8 p.m.

Contact Us

Reach us at:

info@tinderbox.dk

or +45 70 20 26 22

For questions about volunteering at Tinderbox 2018 write to:
frivillig@tinderbox.dk

AUDIO & PHOTO

It is not allowed to bring tape recorders, camcorders, SLR cameras and professional photographic equipment. Video recordings are not allowed. However, you may bring small digital camcorders (pocket size) and mobile phones on site without prior authorization.

It is forbidden to take pictures of the artists, ask for an autograph or otherwise contact them. It is important that we all respect the artist’s privacy.

Payment Info

This summer only credit cards will be accepted as payment at the festival.

It will only be possible to pay with credit and debit cards at Tinderbox, which will provide better service and fewer cues in stalls and bars.

CREDIT CARDS

The following credit cards are accepted throughout the festival site:

Dankort
Visa
American Express
CUP
Eurocard
JCB International
Mastercard

NB! When buying food, drinks, and beverages at the festival ”Down The Drain” (not Tinderbox) will appear on your bank statements.

VALUE CARDS

We do accept cash at the festival site, but only at the value card stalls. At the stalls you will receive at value card, on which you can deposit money. You can use the value cards as payment throughout the site. You can always visit the value card stalls and top up your value card.

MOBILEPAY

We do not accept MobilePay or other mobile payment apps as payment on the site. However, in the value card stalls, you can buy and top up your value card using MobilePay.

REFUND OF THE REMAINING BALANCE

You can at any time visit a value card stall and get a refund of the remaining balance.

Please note that you can only receive the balance on a credit card. It will not be possible to get the refund back in cash or via MobilePay. If you do not have a credit card, please write an email to info@tinderbox.dk. You must include the 10-digit card number + your bank information in order to receive the remaining balance via bank transfer.

DEPOSIT ON VALUE CARDS

When buying a value card, you must pay a deposit of 20 DKK. The deposit will be returned at the value card stall when you have your remaining balance paid out. If you decide to contact Tinderbox at info@tinderbox.dk after the festival, the 20 DKK deposit will cover an administration fee of 20 DKK.

VALUE CARD STALLS – OPENING HOURS

The value card stalls will follow the opening hours of the festival site. When the festival closes on the last day, it will be possible to go to a value card stall outside the festival site and have the remaining balance refunded.

There will be an open value card stall outside the festival site, on Sunday the 25th of June and Monday the 26th of June from 12.00 pm – 6.00 pm. See map for directions. (This stall is only open after the festival).

Skærmbillede 2017-06-19 kl. 22.01.41

WHAT HAPPENS IF I LOSE MY VALUE CARD?

When purchasing a value card, we encourage you to photograph the 10-digit number on the card. Should you lose the card, you must go to a value card stall. They will help you to deactivate the lost card and transfer the money to a new card.

CAN I USE DEBIT CARDS?

Debit cards can be used in the bars and food stalls. If you, as a debit cardholder, encounter a terminal that is offline, the card cannot be used. In this case, a terminal in the neighbouring stall will most likely be online, and able to complete the payment. The staff is instructed to handle situations like these.

In case all terminals are offline at the same time, please visit a value card stall, in which the staff can help you with this matter.

Data policy

1. Introduction
1.1 This Privacy Statement is information to you because Tinderbox ApS collects data about you; according to GDPR accession May 25th, 2018.

2. Data Processor
2.1 Tinderbox Entertainment ApS, Studsgade 27, Aarhus C, CVR: 36 06 98 48, is the data processor. This means we are responsible for your personal data.

3. Purpose of collection of personal data and legal basis
3.1 We ensure that your personal information is only collected and processed in accordance with the following purposes:

(a) In order to deliver products and / or services ordered by you.
(b) To answer your questions or complaints.
(c) To enable you to participate in a competitions.
(d) To provide you with information about other products and services we offer similar to those you have already ordered or asked for.
(e) To notify you about changes in our services / products.
(f) To help us improve our websites, products and services.
(g) Making profiles – if so, the consequences of profiling and the logic of profiling. The interests gained from profiling are to gain an understanding of customer preferences to enable Tinderbox Entertainment ApS to customize the advert (s) and thus provide customers with more relevant offers for goods and services.

3.2 We keep your personal data for 14 months after which they will be deleted.

4. Your rights
4.1 If you have questions regarding our processing of your personal data, please contact us using the contact information described below in section 6.
4.2 You may request access to your personal information at any time and if the information is incorrect, it can be corrected, deleted or changed using the contact information described in section 6 below. You may also request limitation, transfer of data, or withdraw your consent.
4.3 If you have any complaints about our processing of your personal data, please contact the Data Inspectorate.

5. Transfer of personal data
5.1 We may disclose personal information to affiliates or affiliates, as well as professional advisors in accordance with applicable data protection legislation.
5.2 Our employees, agents, business partners, suppliers may have access to your personal data to a limited extent as needed to provide a service to us or to enable them to act on our behalf in accordance with applicable data protection legislation.
5.3 We reserve the right to use or disclose information as necessary to comply with the law, regulation or legal request or cooperate with any legal inquiry.

6. Contact Information
6.1 If you have any questions regarding our data policy, please contact us at the following information:
(a) Tinderbox Entertainment ApS, Studsgade 27, 8000 Aarhus C, CVR: 36 06 98 48
(b) Datatilsynet, Borgergade 28,5, 1300 Copenhagen K
(c) Mail: datapolitik@tinderbox.dk

Guest donation

For the second year in a row, we in Down The Drain Group and Tinderbox have introduced a guest donation that will go directly and uncut to a good cause.
This means that as a guest at Tinderbox 2018 you support the Agger Foundation in creating a better everyday life for vulnerable children and young people on Funen.
The donation is 250 DKK for a regular partout ticket and 500 DKK for a VIP partout ticket that goes directly to charitable work and no administration costs from donations are deducted.

BILLETTER OG BILLETPRISER

See the ticket page for information about ticket types.

I cannot find my ticket. What do I do?

Every year some of our guests cannot find the e-mail with the ticket they have bought. So look for your ticket before the festival starts if you do not want to end up in a queue. If you cannot find the e-mail with your Tinderbox ticket, you can contact Billetlugen’s customer support on tel. +45 70 263 267 (billetlugen.dk) today. Alternatively, you can contact customer support at the festival site from Thursday at 1.00 pm to get your ticket.

Can I show my ticket on my phone?

Yes, you can scan your ticket on your phone as long as the screen is intact.

Can I return my ticket?

Purchase of tickets is not subject to any return. Therefore, you can not get your money refunded. Tickets are only refundable if an event is canceled. For questions about refunding or changing already purchased tickets, please refer to info@tinderbox.dk.

The final line up is subject to any changes.

Can I give away my ticket, even if my name is on it?

If your ticket has been purchased through Billetlugen, it is not personal, so you will easily be able to give it away.

Can I buy my ticket from 3rd party?

We strongly advise that you do not use pages like Viagogo who deliberately sell tickets at overprice.

When buying a ticket from someone you do not know, it could in theory be fake or copied, and thus the barcode will not work at the entrance. You will therefore be rejected and Tinderbox takes no responsibility for this. As follows we can not in any way help you verify tickets that are purchased unofficially.

 

Charging of phones

At Volt you can get a handy mobile charger that lets you charge your phone while enjoying the festival – and when the charger is empty, it can easily be switched to a fully charged device in the Volt booth. With the Volt charger, both micro-usb and lightning cable are included.

Right now you can pre-order your Volt charger for campaign price HERE.

If you are a volunteer you also have the option of charging your mobile in the Volunteer Bar, where we have made a small charging station. All you have to do is bring a charger yourself. Charging is at your own risk.

Naboer

Information about Tinderbox 2018.

This will give you brief information about Tinderbox, which will be held in Tusindårsskoven from Thursday, June 28th to Saturday, June 30th.

The opening hours of the festival are daily from kl. 12.30 to 3.00. There will be music playing from one or more of the stages throughout the period.

Note that sound checks will take place on Wednesday, June 27th, even in the evening. We strive to finish the sound checks as soon as possible, but 10.00 pm at the latest. There will also be sound checks in the days during the performance of the festival. These start no earlier than 9:00 am.

We expect up to 45,000 festival guests per. day. They will be walking, cycling and arriving by shuttle buses, by taxi or by car. Therefore, for safety and traffic reasons, we block a piece of Falen, to avoid traffic directly in connection with the festival area.
The traffic plans are made in cooperation with Odense Municipality and Funen Police.

Approximately 14 days before the festival we will start building the festival site and therefore there might be some extra traffic on Falen in this time period. Also some traffic may occur in connection with the removal of the site, which is estimated to take about one week.

From Thursday the 28th of June at 11.00 am to Sunday, 1st of July at at 4:00 pm Falen is closed from Kløvermosevej to Mågebakken. The same applies to the exit at Falen from Travbanevej. From Mågebakken you can turn left onto Falen towards Sanderum Church and you can also drive on Falen from Dragebakken.

You cannop stop your car 2-300 meters down Dragebakken, Mågebakken and Travbanevej throughout the festival period.

From 08:00 am July 2nd until 11.59 pm on June 14th there will be a stop and parking ban on Elsesmindevej from Kløvermosevej and to the end of the road at Odense Friluftsbad.
The same part of Elsesmindevej will also be blocked for all traffic from Thursday, June 28th at 08.00 am until July 1st at 8:00 am. Residents living in the area will of course be allowed.

If you have a particular errand within the restricted areas please contact the undersigned and I will assist you with a solution.

Just like last year, we have chosen a sound system that is very directional and therefore primarily affects our audience. We measure continuously throughout the festival, at how high a volume we are playing, so we keep ourselves within the permitted limits for sound levels. We are well aware that a festival of this size may be an inconvenience for you who live near Tusindårsskoven and that for all three days you must live with a sound level that can possibly interfere with your sleep.

We hope to be the least inconvenient for you, and if you have any questions about festival and how it will affect you, you are welcome to write to the undersigned.
During the festival and in the surrounding days (from June 25th) you have the opportunity to get in touch with the neighbor phone around the clock, so we can help you solve any acute problems.

I would also like to take the opportunity to invite the closest neighbors in Dalum, Sanderum and Bolbro for a tour of the festival site on Wednesday, June 27th at 6.00 pm.

You can keep up to date with info at www.tinderbox.dk under the menu item “Neighbors”.

The best greetings
John Hr Hansen – john.hansen@tinderbox.dk

+45 30736654 (from June 25th)

 

 

Partners

Main sponsor

 

Other partners

disabled info
Disabled parking

A shuttle bus for disabled people will travel between Fyns Væddeløbsbane and the main entrance. You must therefore buy a parking ticket for Væddeløbsbanen. Busses will depart ever half hour in the following period:

Thursday, 28th of June from 1.00 pm – 3.30 am.
Friday 29th of June from kl. 11.00 am – 03.30 am.
Saturday 30th of June from 11.00 am – 03.30 am.

First trip is from Væddeløbsbanen at 12. pm Thursday afternoon, then depart from the main entrance at minute 30 and departure from Væddeløbsbanen at minute 00. Last ride is from the main entrance at 03.30 the night between Saturday and Sunday.

The driver will of course be aware of driving back and forth if there are guests who could not join the individual departures as the schedule allows time to drive more than one trip per planned departure.

The bus can accommodate 2 to 6 wheelchairs depending on the size of the chairs, and a crosser can also be included as long as the guest can sit on a seat when the bus is in motion. The bus is equipped with a large plate lift and it also has an extra entry / exit step.

The shuttle is free for our disabled guests and of course also for their companions.

 

Wheelchair accessible toilets

There are disabled toilets at the festival site. The toilets are locked and can opened by a volunteer to ensure that only disabled people and people with permission and special needs can use these.

By showing membership cards to selected associations, such as Colitis Crohn, it is possible to skip the queue. The cards are to be shown to the volunteers in the toilet area, who will then guide you in front of any queue. The cards can also be used for all handicap toilets.

Wheelchair users

There will be separate podiums for wheelchair users and disabled toilets at the festival site.

Disabled ticket

As a disabled with a companion, you have to purchase a disabled ticket at Billetlugen at +45 70 263 267. The ticket gives access to the festival site, including a companion.

Som handicappet med behov for ledsager, købes en handicapbillet ved Billetlugen på telefon +45 70 263 267. Billetten giver adgang til festivalpladsen inklusiv en ledsager.

To and from Tinderbox
Shuttle buses

 

Again this year you can take shuttle buses directly to the festival site.

In collaboration with FynBus shuttle buses will be depart from both Odense Station and Klingenberg to Tusindårsskoven. The schedule for the shuttle buses can be retrieved HER.

The bus between Odense Station and Tinderbox has route number 19. The bus from Klingenberg has route number 18.

At Tinderbox the buses stop at Falen near Kløvermosevej (Ringvejen).

 

Which tickets are valid on the bus?
There are 2 special tickets for the Tinderbox.

– A ticket valid for 24 hours for 20 kr.
– A 3-day ticket valid from the festival starts until it ends for 50 kr.

The ticket can either be purchased in the FynBus Mobile Ticket app or in HER.

You can only book one ticket per person. phone and you can not take children for free with. However, it is possible to buy the ticket to cover more people.

You can also use travel cards and all the tickets and cards that normally apply to the buses in Fyn.

Which tickets are valid on the bus?
There are 2 special tickets for Tinderbox.

– A ticket valid for 24 hours for 20 kr.
– A 3-day ticket valid from the festival starts until it ends for 50 kr.

The ticket can either be purchased in the FynBus Mobilbillet app or HERE.

You can only buy one ticket per phone and you can not take children for free. However, it is possible to buy a ticket valid for more than one person.

You can also use Rejsekort and all the tickets and cards that normally apply to the buses on Funen.

Parking your car/bike

At Tinderbox 2018 you will be able to buy two different types of parking access – a one day ticket or one ticket for all three days at the following two sites:

Dyreskuepladsen
Address: Entrance at Østergårds Allé, pass Carl Baggers Allé and to you right.

Fyens Væddeløbsbane
Address: Prins Haralds Alle 51B, 5250 Odense SV

In regards to bike parking, you can park your bike near the entrance and near the Check In. Please be advises that the bike parking area is not supervised and parking is at your own risk.

You are not allowed to park your bike at other locations at or around Tinderbox.

Bikes that are not parked at the bike parking will be removed without warning.

 

How to get to Tinderbox

Odense Rundt makes it easy to find your way to Tinderbox. Use the navigation link here or download the Odense Rundt app here.

Bicycle parking

There is bicycle parking in the BikeBox in the area to the left and to the right of the main entrance, as well as in designated and marketed areas. DO NOT park your bike in front or near the entrance at Falen, as there is a risk that it will be removed for safety reasons.

festival site
Where is Tinderbox?

The Tinderbox Festival site is situated in Tusindaarsskoven in Odense. Entrance to the festival site via the intersection Kløvermosevej/Falen.

When is Tinderbox?

Tinderbox 2018 takes place from Thursday June 28th to Saturday June 30th 2018.

parking

PARKING AT DYREHAVEN

You can park your car at ‘Dyrehaven’.

The parking space opens on Thursday the 28nd of June at 11 am.

A parking ticket for all three days costs 160 DKK (+ ticket fee)

A parking ticket for one day costs 85 DKK (+ ticket fee)

Tickets can be purchased HERE

When purchasing a 1-day ticket the car must be collected at 3am the same day.
When purchasing a three-day ticket the car must be collected on Sunday June 1st at 12 noon.

NB. Parking is at owners risk.

PARKING AT VÆDDELØBSBANEN

You can park your car at Fyens Væddeløbsbane, Prins Haralds Alle 51B, 5250 Odense SV

This parking is very suitable for guests who are staying at the camp.

The parking space opens on Thursday the 28nd of June at 9 am.

A parking ticket for all three days costs 160 DKK (+ ticket fee)

A parking ticket for one day costs 85 DKK (+ ticket fee)

Tickets can be purchased HERE

When purchasing a 1-day ticket the car must be collected at 3am the same day.
When purchasing a three-day ticket the car must be collected on Sunday June 1st at 12 noon.

NB. Parking is at owners risk.

food and drinks
Allergies and special needs

If you are suffering from allergies or have other special needs that can be a challenge during the festival, it is allowed to bring some food and drinks to the festival area.

If you cannot consume the food offered on the site for health reasons, there must be evidence of this in the form of a medical certificate to be displayed at the entrance.

If you have young children and need to bring baby food or similar, this is also allowed.

If you have any questions, please contact us at info@tinderbox.dk and describe your needs and we’ll find a solution!

Can I bring my own food and drinks?

It is not allowed to bring your own food and drinks to the festival site.

volunteer
REGISTRATION AS VOLUNTEER AT TINDERBOX

Sign up as a volunteer at Tinderbox 2018 at ruby.tinderbox.dk.

To be a volunteer at Tinderbox, you must:

– be 18 years of age before June 1st 2018

– be able to enter a Danish social security number or a passport number

– have a valid work permit/residence permit, if you are not a citizen in EU/EEA, Switzerland or Scandinavia.

– be able to upload a picture of yourself

 

As a volunteer at Tinderbox, your privileges are:

Acess Pass for all three days at Tinderbox 2018

Access to our volunteer area – Volunteer Hub, where there is a bar with reduced prices on beer and complimentary coffee/tea

1 meal (approx) pr. 8th hour on shift

T-shirt and a water bottle

 

Please like our Facebook page for volunteers, which is updated regularly.

 

We are looking forward to seeing you in “Tusindårsskoven”!

 

RESIGNING AS A VOLUNTEER

SIGNED UP FOR THE WRONG TEAM

If you signed up for a wrong team, please contact your teamleader, who will try to help you shift to the right team. You will find your teamleader’s contact information at “my teams” in RUBY.

NOTICE!! PLEASE DO NOT RESIGN AS A VOLUNTEER IF YOU WISH TO SWITCH TEAMS.

 

Frameld

Can have to resign by contacting your teamleader, and ONLY by contacting your teamleader.

If where is more than 48 hours till your first shift, you have to resign by email to your teamleader.
You can find your teamleader’s contact infomation under ‘my teams’ in RUBY.

It there is less than 48 hours till your first shift, you have resign by contacting your teamleder via telephone.

If your teamleader haven’t provided you with a telephone number 3 days prior to your first shift, you have to request a telephone number by email. You can find your teamleaders contact information under ‘my teams’ in RUBY.

NOTICE!! You should only use the resign button, if you wish for a complete deregistration as a volunteer – not if you just wish to switch team etc.

 

Return of deposit

We will return deposits after Tinderbox, including deposits from volunteers who resigned before the deadline of deregistration.

Questions regarding volunteering

QUESTIONS REGARDING YOUR TEAM, SHIFTS ETC.? 

If you are already a volunteer and have questions about your team, shifts, the roster, shifts together with friends etc., please contact your coordinator/teamleader.

Under “my teams” in RUBY, you will find your teamleader’s contact information.

PROBLEMS WITH RUBY?

If you are experiencing technical problems with our volunteer system RUBY, please contact our support at ruby@tinderbox.dk with a screenshot of your problem and an explanation. Then we will try to solve your problem asap.

GENERAL QUESTIONS?

If you have questions about being a volunteer or other general requests, please contact us at frivillig@tinderbox.dk

DEPOSIT/FEE

Before you kan sign up as a Tinderbox volunteer, you have to make a deposit of 300 kr. Note that the 300 kr. is only a deposit, meaning that you will of course get them back as long as you show up for your shits, and comply with the Rules of Engagement.

Why do I have to pay a deposit?

Unfortunately we are experiencing that some volunteers do not show up for their shifts, even though they have agreed upon helping Tinderbox for a free ticket and other volunteer benefits. Their absence affects the other volunteers who showed up as promised since their workload is increased. Furthermore we spend a lot of time recruiting new volunteers for the assignment where we all of a sudden are not able to deliver the promised workforce. We hope that a deposit will help decrease these problems and make it a better experience to be a volunteer for everyone.

When will I get my deposit back?

If you show up on all your shifts, execute the agreed upon work tasks and oblige with our Rules of Engagement, you will of course get your deposit back after the festival. We will wire the money to the account you provided during your signup at latest Wednesday August 1st.

NOTICE! Your deposit will be returned to the debit card you used when you paid the deposit. If you took a new card into use since then, the refund cannot happen automatically. In this case, please send your account information to ruby@tinderbox.dk asap.

How can I risk losing my deposit?

After our deadline of cancellation, your signup is binding and you will lose your deposit if you withdraw your application after this date. This is no matter what reason is behind your withdrawal. Read our Rules of Engagement and/or see “DEADLINE OF CANCELLATION / MANDATORY REGISTRATION” below

If you fail to show up for your shift, and/or in any way violate our Rules of engagement, you will lose your deposit. Furthermore you will receive a fee of 2.700 kr. and lose the opportunity to volunteer at NorthSide again.

Will I lose my deposit if I withdraw before the deadline of cancelation?

No, you will get your full deposit back if you withdraw before the deadline of cancelation. Your deadline of cancelation depends on your period of effort. You can see when your deadline of cancelation is under “DEADLINE OF CANCELLATION / MANDATORY REGISTRATION” below.

Scenarios

I execute my volunteer work as agreed upon?

-You will get a full refund of your 300 kr. after the festival.

I withdraw before the deadline of cancelation?

-You will get a full refund of your 300 kr. – No matter the reasoning behind.

I withdraw before the festival, but after the deadline of cancelation?

-You will lose your deposit of 300 kr. – No matter the reasoning behind.

I am suddenly unable to tend to my shift and contact my coordinator before my shift starts, I then send a picture of my cut off wristband?

-You will lose you deposit of 300 kr. Depending on reasoning behind and time you risk getting a fee of 2.700 kr. and blacklisting as a volunteer.

I am suddenly unable to tend to my shift and contact my coordinator before my shift starts, but I do not send a picture of my cut off wristband and/or have a valid reasoning behind?

-You will lose your deposit of 300 kr. be given the fee of 2.700 kr. and will be blacklisted as a volunteer.

I only show up for my first shift and/or leave my shift without approval from my teamleader/coordinator?

-You will lose your deposit of 300 kr. be given the fee of 2.700 kr. and will be blacklisted as a volunteer.

I show up drunk or drink alcohol during my shift?

-You will lose your deposit of 300 kr. be given the fee of 2.700 kr. and will be blacklisted as a volunteer.

I somehow violate one or multiple of the festivals Rules of engagement, which I have read?

-You will lose your deposit of 300 kr. be given the fee of 2.700 kr. and will be blacklisted as a volunteer.

I somehow violate one or multiple of the festivals Rules of engagement, which I have not read?

-You are obliged to inform yourself about all our Rules of engagement, you will therefore lose your deposit of 300 kr. be given the fee of 2.700 kr. and will be blacklisted as a volunteer.

RULES OF ENGAGEMENT

AGE – I PROMISE THAT, 

I am 18 years of age before June 1st 2018

 

HOURS OF EFFORT AND SHIFTS – I UNDERSTAND THAT,

 If I volunteer before or after Tinderbox I will have a minimum of 24 hours of effort

 If I volunteer during Tinderbox I will have a minimum of 16 hours of effort

 My hours of effort will most likely will be distributed over more than one day. If it will be any different, my volunteer coordinator or/and team leader will make sure to inform me.

 I have to log into RUBY and approve my shifts before June 15th, if i fail to do so, Tinderbox has the right to deregister me and put me on the blacklist. You can approve your shifts under ‘my shifts’ in RUBY.

If my teamleader has activated shift exchange, i can exchange shifts on my own initiative and responsibility.

 

CLOTHES – I UNDERSTAND THAT,

 During all my shifts I will wear my Tinderbox volunteer T-shirt

 When off duty I will NOT wear my Tinderbox volunteer T-shirt

 

APPLICATION, CONTACT, ATTENDANCE AND CANCELLATIONS – I UNDERSTAND THAT,

 The deadline for deregistration is June 1st 2018. for shifts before and/or after the festival. Here on after my application will be binding. More on deadline of cancellation HERE

 The deadline for deregistration is June 15th 2018. for shifts before during the festival. Here on after my application will be binding. More on deadline of cancellation HERE

 Tinderbox may contact me through mail, phone and SMS.

I may not miss a shift without having talked to my volunteer coordinator or/and team leader first. This must be through phone if there is less than 48 hours to my shift.

I have to show up a minimum of 15 minutes prior to my shift, unless my volunteer coordinator or/and team leader has requested something else.

I promise to give immediate notice to my volunteer coordinator and/or team leader should emergencies/sudden sickness or other unpredictable circumstances suddenly occur. This must be through phone.

 Under special circumstances Tinderbox may demand a medical report from my doctor. I will have to pay the fee, but will be reimbursed by NorthSide.

 In case of absence, late cancellations or breach of Tinderbox’ Rules of Engagement, we reserve the right to blacklist you, cut/block your wristband and/or charge you a fee of  DKK 2.700.

 That if I have received my wristband but cancel my shift(s) or breach Rules of Engagement I am oblicated to cut of my wristband, and send a photo of it to my volunteer coordinator /team leader as documentation.

 

 DEPOSIT, FEE & BLACKLISTING – I UNDERSTAND THAT,

I Before i can sign up as a volunteer, have to pay a deposit of 300 kr. I will receive the full deposit back after the festival as long as do the promised work and comply with the rules of engagement.

That i in case of cancellation after the deadline of cancellation will lose my deposit of 300 kr. – no matter what my reason for cancelling is.

That I in case of absence or other breaches of the rules of engagement will lose my deposit of 300 kr. and risks being charged a fee of 2.700 kr. and can be blacklisted as a volunteer at Tinderbox for 3 years.

That if I cancel as a volunteer, but have already received my wristband, i will have to send a picture of my cut of wristband to my coordinator/teamleader as documentation. If I fail to do so, Tinderbox has to right to keep my deposit and charge me a fee of 2.700 kr. 

You can read more about deposit, fee & blacklisting HERE

 

DRUGS, ALCOHOL AND VIOLENCE – I UNDERSTAND THAT,

 Trading and using drugs is strictly forbidden. Do I discover usage or distribution of drugs I promise to immediately contact my volunteer coordinator/team leader or someone from the security staff.

 It is strictly forbidden to show up drunk for a shift just as it is strictly forbidden to drink alcohol during my shift.

 Giveaways from our food/beverage stands and tampering with change is strictly forbidden at Tinderbox, and will be looked upon as stealing, and will be reported to the police.

It is strictly forbidden to bring my own beverages. Both beverages with and without alcohol. This includes water, which is available at the festival site at water-posts where you can re-fill your water-bottle.

Fighting, threatning and the likes is not accepted at Tinderbox.

 

VALUABLES – I UNDERSTAND THAT,

 Valuables brought to Tinderbox are my own responsibility.

All volunteers at Tinderbox are insured through the regulatory workers insurance. This covers personal injury, but not personal things. You are responsible for your own things at Tinderbox such as for example your computer or phone.

 

PRESS AND ARTISTS – I UNDERSTAND THAT,

 Unless you have a special permit, bringing audio and video recorders, SLR cameras and professional photo equipment to Tinderbox is strictly forbidden. However, small digital cameras (pocket size) and cellular phones are allowed.

Taking photos of the artists, asking for autographs or contacting them in any way is strictly forbidden. Please respect the artist’s privacy and personal space.

All communication with the press is strictly forbidden. I may not talk to the press about Tinderbox or on behalf of Tinderbox. Instead I refer to ”Press Zone”.

 

PHOTOGRAPHS – I UNDERSTAND THAT,

 Tinderbox has photographers on site, who will photograph both the guests and volunteers, with the purpose to publish the photographs on tinderbox.dk, the Tinderbox and Frivillig på Tinderbox Facebook-pages and Instagram. I as a volunteer has the opportunity to give my consent, that Tinderbox can use the pictures on the mentioned pages, in my application to volunteering. Beside that I have the option to report pictures where i can be identified to frivillig@tinderbox.dk in order for them to be deleted if I wish it.

DEADLINE OF CANCELLATION / MANDATORY REGISTRATION

DEADLINE OF CANCELLATION / MANDATORY REGISTRATION

Note which of the dates mentioned below relates to you:

Volunteers with before/after shifts (period of effort before AND after Tinderbox): Deadline of cancellation is Friday June 1st 2018. After this date, your registration is mandatory!

Volunteers with during shifts (period of effort during Tinderbox): Deadline of cancellation is Friday June 15th 2018. After this date, your registration is mandatory!

Then apply our Rules of Engagement in order for late cancellation.

RUBY

WHO IS RUBY?

RUBY is the name of our volunteer system.
It is a system where you log in, see your team and get the information which only concerns the volunteers at Tinderbox. RUBY is right here.

We update RUBY all the time. Do you have inputs for practical or effective features, please write us a mail frivillig@tinderbox.dk.

 

HELP, I HAVE A PROBLEM WITH MY REGISTRATION!?

First, make sure that you have filled out all obligatory information correct, if you have a danish CPR number, be aware that you remember a hyphen, meaning DDMMYY-XXXX.

If all the obligatory information is filled out correctly and you still have problems, it is most likely the problem lies either in your cookies or choice of browser.
First, try and close down your browser completely (all the windows), and try again.
If that doesn’t work, try a different browser.

If you are still experiencing problems, feel free to contact us on ruby@tinderbox.dk, preferred with a screenshot of your entire screen when you are experiencing the problem.

 

MISSING CONFIRMATION MAIL?

Before your registration is accepted be RUBY, you have to confirm your email. Immediately after your registration you will receive an email with a link you must click on. This will allow you to finish your registration.

If you do not receive this email, perhaps it landed in your spam folder. If not, you can write to our technical support: RUBY@tinderbox.dk

 

HELP, I CAN’T LOG IN!

If you haven’t registered for TB18 yet, you have to registre here

If you have registered and have to log in to your profile, you have to log in here

If it’s because you forgot your password, click “forgot your password?” and create a new one.

Make a detailed description of how you experience the error. Send the description and your username/email address to RUBY@tinderbox.dk and our technical support will help you with the problem as soon as possible.

 

CHOOSING A TEAM

When signing up as a volunteer, you have to chose your desired team to be a part of, from the list available, based on the period(s) of effort you have chosen.

REMEMBER: all our teams are defined by period of effort. Meaning that you can only see which team(s) you can chose from AFTER you have chosen period(s) of effort.

If your desired area of effort/team does not appear on the list of your choices during the enrollment, it may be because:

1: The period of effort the area/team does not match the effort period you’ve chosen.

– Try another period of effort.

2: The area of effort/team no longer exists at Tinderbox, or has been changed.

– Select another area of effort/team.

3: The area of effort/team is already filled.

– Select another area of effort/team.

 

RESIGN AS VOLUNTEER

Until June 1st you are able to resign yourself at your profile at RUBY. Please be aware about the fact that resign equals a complete deregistration as a volunteer, and you will not be able to do a new sign up, swop team etc.

If you wish to resign as a volunteer: Log in to RUBY, click your name in the upper right corner, click “profile” and click the red “resign” button under your profile picture.

NOTICE!! You should only use the resign button, if you wish for a complete deregistration as a volunteer – not if you just wish to swop team etc.

 

SIGNED UP FOR THE WRONG TEAM

If you signed up for a wrong team, please contact your teamleader, who will try to help you shift to the right team. You will find your teamleader’s contact information at “my teams” in RUBY.

NOTICE!! Please do not resign as a volunteer if you wish to swop teams.

PERIODS OF EFFORT

PERIODS OF EFFORT

A period of effort is the period of time you can/will help Tinderbox. You can choose between 2 different periods, and you have to at least choose one of them. You can also select multiple periods, and thus increase your chances of getting on a team.

All our teams are defined by period of effort, meaning that you will only be able to see which team/teams you can choose from after you have chosen your period(s) of effort.

 

Before/After TB – Approx 24 hours:

In this period of effort, your shift will most likely be split, in which way you will have a shift building the site (start June up to and including the opening of the festival on Thursday June 28th 2018), and a shift taking down the site (the night between Saturday June 30th and Sunday August 1st till Wednesday August 4th) it is not all types of teams that operate with this period of effort.

 

During TB – Approx 16 hours:

This is where it all happens, and where you are part of running Tinderbox and making sure that our guests gets the best experience possible. The period of effort is from Thursday June 28th up to and including Saturday June 30th 2018

 

 

NB!

– Vi are doing everything we can to stay within the given period of effort, but since unexpected situations are part of making a festival for thousands of guests, there may be some fluctuations in the time schedule, meaning that in the worst case scenario we may ask you to stay a bit longer on your shift to help us out.

– The distribution of hours per shift is defined by your volunteer coordinator/team leader. Expect that your hours will be distributed on more than one cohesive shift, no matter which period of effort chosen, unless you have made other arrangements with your volunteer coordinator/team leader.

SHIFTS

SHIFTS WITH A FRIEND

You have the opportunity to note the name of one of your friends you want to work with during your registration.

Another possibility is that you and your friends coordinate your registration and choose the same actions.

We can not guarantee that all volunteers at Tinderbox will have all their wishes fulfilled. Please respect that we are working with a very large puzzle – we are doing the best we can.

 

SHIFT ROSTER

Your shift roster will be made by your volunteer coordinator/team leader and placed i RUBY under your profile. We strive to have the rosters finished around the beginning of May.

NB!

You have to approve your shift schedule in RUBY before Friday June 1st, so we know that you have seen it. Until you do so, we reserve the right to unregister and blacklist you.

You approve your shift roster under “My shifts” after it has been released.

SHIFT EXCHANGE

If you need to exchange a shift with one of the others on your team, click on ”Shift exchange” in RUBY. It is your volunteer coordinator/team leader who decides if your team is going to have access to this feature. Contact your volunteer coordinator/team leader for questions regarding exchanging your shift(s).

GUARANTEE OF SPOT AND WAITING LIST

GUARANTEE OF SPOT

In your sign-up, if you are able to choose a work area/team where there are still spots available, you are guaranteed a spot as a volunteer at Tinderbox 2018, unless there is a breach of our Rules of Engagement at a later time. Immediately after your signup you will receive a mail confirming that you have completed your application, confirming your secured spot as a volunteer at Tinderbox 2018.

If you only had the chance to join our waiting list, you are not guaranteed a spot as a volunteer at Tinderbox 2018 until you hear from us.

 

WAITING LIST

If all our teams are filled up, you have the option of joining our waiting list. This is general and is considered as one large pool.

You are not guaranteed a spot as a a volunteer at Tinderbox by being on our waiting list, and you are not able to have any influence on which team you want to be a part of. We select and allocate seats from the established requirements combined with your choice of periods of effort. This means that we do not select through “first in, first seated” and the more periods of effort you choose, the more opportunities there is for us to choose you.

If we put you on a team, you will receive an e-mail. Then you can login here and see which team we have allocated for you, as well as a contact to your volunteer coordinator/team leader.

VOLUNTEERING IN A BAR

The bars at Tinderbox are being manned by some of the student unions and bars in Odense.

If you want to volunteer in a bar, you have to contact one of the unions or bars to hear about the possibilities for this.

Here follows a list over the unions and bars with bars at Tinderbox:

Slagteriet

Syddanske Studerende

Studenterhuset Odense (has a bar in magicbox)

Musikhuset Posten

BeerBox

Lambda

Medicin og biomek revyen

ACCESS PASS & CHECK IN

Check-In for volunteers has in 2018 been moved to Falen 177, which is located a road further out than the passage leading up to the main entrance. Follow the signs. On your Access Pass there will be a map where the Volunteer Check-In is marked.

We will release your Access Pass, which is your entry ticket to Tinderbox, in medio June (after the 18th). You’ll find it for download under your profile in RUBY.

We will swap your Access Pass to a partout wristband for volunteers, which gives you access to the site during the festival.

Production check-in opens on Monday June 18th.

Volunteer check-in opens on Tuesday June 26th.

Opening hours:

June 26th : 08:00  AM – 08:00 PM

June 27th – June 28th : 08:00 AM – 10:00 PM

June 29th : 09:00 AM – 08:00 PM

June 30th : 09:00 AM – noon

NB!

When you clock in for your first shift, you have to have checked in and picked up your wristband!
Always show up for your shift in due time, where your volunteer coordinator/team leader has told you all to meet up – at least 15 min. before your shift starts.

 

Where should i enter the site?

To make sure that all volunteers on shift can entry the site fast and easy, you have to use the ’VOLUNTEER HUB’ when entering the site for your shift.

For that reason, it is only volunteers on shift, who can entry via ’VOLUNTEER HUB’. The rest of the time, you should entry via ’MAIN ENTRANCE’ (after entering via main entrance, you may enter Volunteer Hub from the inside of the festival).

’VOLUNTEER HUB’ is to the right for ’MAIN ENTRANCE’, which is straight forward when arriving from Falen.

’CHECK IN AREA’, where you have to check in the first time you arrive, lies opposite ’VOLUNTEER HUB’ the the left for ’MAIN ENTRANCE’.

MAP OVER THE SITE (only with volunteer info)

Map over the festival site, with relevant information for volunteers can be found here

Entrance

There are 2 entrances, you should use as a volunteer:

 

Main entrance: When you are not on duty

Volunteer Hub: When you are on duty

 

It is important that you only use Volunteer Hub, when you are on duty, to ensure that a bottleneck is not created, when the volunteers have to be able to use the entrance quickly.

 

Map over the festival site, with relevant information for volunteers can be found here

Bike parking

There are 2 bike parking spaces, you should use as a volunteer:

 

BikeBox: When you are not on duty

Parking by Volunteer Check In: When you are on duty

 

It is important that you only use the parking next to Volunteer Check In, when you are on duty, to ensure that there is enough space, for the volunteers on duty.

WARDROBE

There will be the opportunity to keep your stuff in the wardrobe in the periods below. The wardrobe for volunteers is in extension to the guests wardrobe near the main entrance. Since everyone should have the opportunity to keep a jacket and a small bag in the wardrobe, it will not be possible to keep suitcases, bigger sports bags and the like in the wardrobe. Make sure to store this where you are accommodated.

Thursday the 28th of June 10:30 AM – 03:00 AM

Friday the 29th of June 10:30 AM – 03:00 AM

Saturday the 30th of June 10:30 AM – 03:00 AM

You have to pick up your stuff from the wardrobe every evening/night before the wardrobe closes, otherwise it will be handed over to lost and found.

The wardrobe costs 10 kr. per ticket for volunteers.

CHARGING OF PHONES

It is possible to charge your phone in Volunteer Hub, where we have set up a small charging station. You have to bring your own charger. Charging is at your own responsibility

FOOD & DRINKS

It is not allowed to bring your own drinks. This goes for both drinks with and without alcohol. Read more in our Rules of Engagement.

As a Volunteer at Tinderbox you will receive meals in connection with your shifts. However, this does not include breakfast, as it is expected that you eat before going to the festival site. If the food provided does not cover your needs, you are welcome to also bring food/snacks for your shifts. No matter what time of day your shifts are, we encourage you to eat before heading to the festival site. You never know when your first meal break will be.

We will take vegetarians into account in the volunteer catering.

If you are vegan and/or have any allergies, we recommend that you bring your own meal.

There will always be free water, coffee and tea in connection with the shifts you have at Tinderbox.

INSURANCE

All volunteers at Tinderbox are insured via the statutory workers’ compensation insurance. This covers bodily injury – but not personal things. For example, if you were to take your computer with you to Tinderbox, it is your responsibility. In addition, there is a liability insurance for organizers. This covers damage to a third party caused by the employee during the hours of effort. All damages are to be reported to your volunteer coordinator/team leader immediately.

security
Rules

It is strictly forbidden to:
Block exits or corridors directing people away from festival.
Push and jostle especially in front of the stage.
Crowd surf.
Stage dive.
Throw objects, beers, or the like.

Violation will result in immediate expulsion.

Animals
Animals are not permitted at the festival area.

Food and drinks
It is not allowed to bring food and drinks into the festival site. There will be a varied selection of food and drinks in bars and food stalls, and water posts placed within the festival site.

Photo & Video
It is not allowed to bring tape recorders, camcorders or professional photo cameras. Audio and video recording is not permitted. Only small digital video cameras (pocket size) and cell phones are allowed on the site. SLR Cameras are not allowed. If you want to photograph for media purposes, you are welcome to apply for accreditation. We do not allow cameras to individuals because of restrictions from international artists, as it is disruptive to our audience with too many cameras during the concerts.

Tents and chairs
Setting up tents, tables, chairs and the likes is not permitted for safety reasons, neither is it allowed to bring flags, pennants, banners etc. There will be seating to find at the festival site.

If you are pregnant or have special needs we encourage you to take a blanket or sleeping mat with you.

Drugs
It is not allowed to bring, sell, or use drugs at the festival. Trying to will result in immediate expulsion and police notification.

If you see someone who is ill, depressed, afraid, or perhaps under the influence of drugs, don’t hesitate to contact a festival employee who’ll do anything to help.

Weapons
Weapons are strictly forbidden and will result in immediate expulsion and police notification.

Open fire
Open fire as well as bringing a barbeque grill is prohibited at Tinderbox.

First Aid

Working alongside our skilled security staff, a well-trained and competent first aid corps is attending the whole event.

Security team

We have a professionally trained security team and a corps of skilled inspectors on the festival site. At all times during the festival, they will be ready to handle any problem that might occur. You can be sure that we will do everything we can to take good care of our guests.

accommodation
Alternative accommodation

www.airbnb.dk

www.couchsurfing.com

www.blommenslyst-camping.dk – phone +45 6596 7641

www.camping-odense.dk – phone +45 6611 4702

Bolbro Bed and Breakfast – phone + 4031 8155

Tietgen Konferencecenter – phone +45 65 45 20 02 / mail: mafr@tietgen.dk

Dalum Landbrugsskole – phone + 6313 2711

Or go to www.visit-odense.dk for more alternatives

Hotels and hostels

There are several hotels and hostels based in the Odense area. Here are just a few examples:

www.scandichotels.dk – phone +45 6617 6666
www.radissonblu.com – phone +45 6614 7800
www.domir.dk – phone +45 6612 1427
www.cabinn.dk – phone +45 6314 5700
www.ydes.dk – phone +45 6612 1131
Best Western Hotel Odense – phone +45 6556 0100
Hotel Windsor – phone +45 6612 0652
First Hotel Grand – phone +45 6611 7171
www.cityhostel.dk – phone +45 6311 0425
www.danhostelodense.dk – phone +45 6613 0425
Frederik d. VI’s Hotel – phone +45 6594 1313
www.vissenbjergstorkro.dk – phone +45 6447 3880

For more alternatives go to: www.visit-odense.dk

Campsite at Funens Racing Stadium

Again this year there will be a campsite near Tinderbox. The campsite will be organized by Dalum IF and Fyens Væddeløbsbane and will be placed at the racing stadium in the Sanderum district close to the festival site. The address is: Prins Haralds Allé 51 B, 5250 Odense SV

The campsite opens Thursday, June 28th at 9:00 am and closes on Sunday, June 25th at 12.00 pm.

At the campsite you can buy food and beverages, and there will be toilets and bath facilities, as well as parking. It will be a quiet place to stay for the Tinderbox audience, so it’s not allowed to bring sound systems, sofas and the likes. You can read more about what you bring to the campsite HERE.

Tickets for camping at TINDERBOX
– A combined festival and campsite ticket, gives access to the three-day festival at Tinderbox and for the campsite for 1 person. The ticket costs 1795 DKK + fee and can be purchased HERE

– If you have already purchased a regular three-day festival ticket, you can buy an additional ticket for the campsite for 1 person. This is only valid with a three-day festival ticket. The ticket costs 395 DKK + fee and can be purchased HERE

An campsite ticket gives access to put up a tent at the campsite, for 1 person. If you are a group wishing to share a tent, each one has to buy a campsite ticket.

 

Tickets for the campsite can be purchased HERE.

Can't find what you're looking for? Ask us!

info@tinderbox.dk

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