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faq

volunteer
VOLUNTEER AT TINDERBOX
We have more than 5.000 volunteers in our festival community. A community… who together… is building up the festival from scratch. From nothing to everything. All as one – and all for one.
It’s an active choice to sign up to become a volunteer. It’s a professional and personal engagement you offer, hopefully because you want to create something meaningful and consider yourself as a part of what our festival represents.
As a volunteer you commit yourself to the festival, your closest leader, your team and your volunteer colleagues. We count on you and you can count on us.
For the most part you create the best volunteer festival experience yourself. It’s all about attitude and the will to cooperate on many different levels. In return for your effort and big help, we promise to give you something for your resumé, great music, new friends, old friends and much more…. 
SERVICE AND COMMUNITY

You are “the face” of our festival as a volunteer. It’s therefore important that you, regardless of your assignment, offer our guests great service. To smile and provide a great service – even when busy – is the best tool you have. To make everything work most efficiently, it’s essential that we help each other along the way, and lend each other a hand when needed. Even if it falls out of your original assignment.

An example is that at our festival you are automatically a Trash Hero – no matter which assignment you have. That means that every year  you are a part of beating last years trash sorting percentage. Read more about our Trash Hero initiative, and why we see trash not only as trash but as resources.

We expect that you respect our community, and are able to take care of yourself within that community. Know what “PLAY NICE” means to us so we all can have a great festival – together.

If you have any questions, please find our FAQ at the festivals website before writing us. We get a lot of mails during a day and there is a 99,9% chance that you will find your answer within our FAQ.

We look forward seeing you – LET’S PLAY!

REGISTRATION

REGISTRATION

– be 18 years of age before Monday, June 10th 2019

– be able to enter a Danish social security number or a passport number

– have a valid work permit/residence permit, if you are not a citizen in EU/EEA, Switzerland or Scandinavia.

– be able to upload an almost accurate picture of yourself

 

As a NorthSider, your privileges are:

Access Pass for all three days at Tinderbox 2019

Access to “Hubben” – our volunteer lounge – with reduced prices on selected beverages.

Meals during your shifts

T-shirt and a water bottle

 

Please like our Facebook page, which we update regularly.

We look forward seeing you at “Tusindårsskoven”! – LET’S PLAY!

SHIFTS AND TASKS

Shift roster

Your closest manager makes the framework for your shift roster with days, times and number of volunteers per shift, but in most cases you can put together your own roster by choosing the shifts that suit you best.

 

Choice of shifts and tasks

There are a lot of tasks you can do as a volunteer at our festival – including setting up stages, help building the festival site, setting up fences, greeting all our guests in the main entrance, keeping supervision in the gates or as a Crowd Keeper in the front zone between the audience and the stage, conduct traffic, be a Resource Warrior and work with sustainability in practice, help repack the festival again and much more.

When you register as a volunteer, you can see a complete overview of available tasks and choose exactly what you want to be a part of.

Once you have chosen your shifts, you can see them under “my shifts” in RUBY.

If your desired task / team does not appear on the list, this may be due to:

  1. The shift roster is not quite ready for this particular team.

Contact your closest manager or wait for the shifts to appear in the overview.

       2The team no longer exists or has a different name.

You can use the search box to search for words that match your desired task. For example, “stage” if you want to work on our stages. If nothing pops up, you can choose another task.

 

Shifts with a friend

In order for you to work together, it requires you to choose the same shifts. We have no influence on this, because we have given our volunteers, high freedom of choice. So make sure you and your friends are in sync before signing up 🙂

 

Swapping shifts

If you find yourself in need of swapping a shift, you need to contact your closest manager. You can find contact information for your closest manager in RUBY under “Teams & team leaders”.

 

DEPOSIT/FEE

DEPOSIT / FEE

Before you kan sign up for shifts as a volunteer, you have to make a deposit of kr. 300.

Please note that the kr. 300 is only a deposit, meaning you will of course get all kr. 300 back as long as you show up for your shifts, and respect how to PLAY NICE.

 

Why do I have to pay a deposit?

Unfortunately we are experiencing that some volunteers do not show up for their shifts, even though they have agreed upon helping Tinderbox for free access and other volunteer benefits. Their absence affects the other volunteers who shows up as promised and the job they are doing.

Furthermore we spend a lot of time recruiting new volunteers for the assignment where we all of a sudden are not able to deliver the promised workforce.

 

When will I get my deposit back?

If you show up on all your shifts, execute the agreed upon work tasks and respect how to PLAY NICE, you will of course get your deposit back after the festival. We will wire the money to the account you provided during your signup no later than one month after the festival – we will of course try to be as swift as possible.

NOTICE! Your deposit will be returned to the debit card you used when you paid the deposit. If you took a new card into use since then, the refund cannot happen automatically. In this case, please send your account information to ruby@tinderbox.dk asap.

 

How can I risk losing my deposit?

Should you, against expectation, fail to show up for your shift and/or in any way disrespect how to PLAY NICE, you will lose your deposit. This also applies if you want to cancel your registration after the cancellation deadline on June 10th.

We are aware that some of you at that time are still awaiting exam dates. The cancellation deadline is set as late as our production allows, and with only 2 1/2 weeks to execute Tinderbox, we need to be able to count on your help after that date. Therefore, you lose your deposit if you want to cancel your registration after June 10th – this applies regardless of the reason for the cancellation.

 

Will I lose my deposit if I withdraw before the deadline of cancelation?

No, you will get your full deposit back if you cancel your registration before the cancellation deadline.

 

How do I pay my deposit?

You will automatically be asked to pay the deposit, when you register as a volunteer in RUBY.

 

An agreement is an agreement

There are, of course, many reasons why you may be prevented from showing up for your shift(s) and we can almost promise, that over time we have heard most of the reasons 😉 We are quite large – all you have to do is be kind towards your volunteer colleagues and comply with your promises and agreements.

We have no doubt that you know how to behave properly. Otherwise you can follow these simple guidelines:

I do my volunteer work from start to end as agreed

If I want to cancel my registration, I will do it within the deadline

I will send a photo of my cut writband if I get prevented

I do not meet up on my shifts under the influence of alcohol/drugs and / or drink alcohol during my shifts. 

I understand that if I don’t appear at my shifts, it affects the rest of my team

 

Read more about PLAY NICE.

HOURS OF EFFORT

During the festival, you have approximately 16 hours in total – often divided into 2 shifts over 2 days.

Before/after the festival, you have approximately 24 hours in total – often divided into 2 shifts over 2 days.

We make every effort to keep within the stated hours, but unexpected situations are part of the recipe when creating a festival for many thousands of people. Therefore, minor deviation may occur, which in worst case may mean that we ask you whether you could stay a little longer on your shift to help us. We hope that you will, if you can 🙂

RUBY

WHO IS RUBY?

Ruby is the name of our ambassador universe, where all volunteers register to be part of the festival.

It is in RUBY that you register as a volunteer, see what tasks and shifts we offer, get knowledge about your tasks, your shift roster, your closest manager and much more.

It is also in RUBY that you can download your Access Pass when this is released.

 

You can find RUBY here.

 

Below you will find some help for self-help – if none of the below helps you, then you can always contact us at ruby@tinderbox.dk 

 

HELP, I HAVE A PROBLEM WITH MY REGISTRATION!

The most common problems are:

  •  You have not filled out all obligatory information correctly
    • Be especially aware that you have written your danish CPR number with hyphen, ie DDMMYY-XXXX. If something is red, it means that you have not filled it out correctly.
  • Your cookies or your choice of browser obstructs you
    • First, try and close down your browser completely – all the windows (Command + Q on Mac), and try again.
      If that doesn’t work, try a different browser – e.g Google Chrome if you have used Safari or Explorer so far.

 

MISSING CONFIRMATION MAIL?

Before your registration is accepted by RUBY, you must confirm it. When you register as a volunteer, your e-mail address is the first thing you need to register. Then you will receive an e-mail with a link you must click, to make sure that your registration has been received. When you click on the link, you can proceed.

If you do not receive this e-mail, please check if:

  • it has landed in your spam folder
  • your e-mail address is entered incorrectly

 

HELP, I CAN’T LOG IN!

If you haven’t registered as volunteer yet, you have to register here

If you have registered and have to log in to your profile, you have to log in here

If it’s because you forgot your password, click “forgot your password?” and create a new one.

 

I WOULD LIKE TO UNREGISTER

Up to and including June 10th, you can unregister via your profile in RUBY. You will find the unregister-button below your profile picture.

Be aware that if you unregister via your profile, you can’t create a new profile, change task, get new shifts or the like.

After June 10th, you must contact your closest manager if you wish to unregister as a volunteer. You will find his/her contact information under ‘Teams & Team leaders’ in RUBY.

Please note that you will lose your deposit upon cancellation after June 10th.

PLAY NICE

PLAY NICE is a set of guidelines for how we all make sure, that everyone has a good festival – together!

Therefore, be sure that you have read and understood the following as a volunteer at our festival:

AGE – I PROMISE THAT, 

I am 18 years of age before June 10th 2019

SHIFTS – I UNDERSTAND THAT,

– I will show up to all my shifts as agreed.

– I will show up to all my shift 15 minutes before my shifts start. It is my own responsibility to be there on time.

 My hours of effort will most likely be distributed over more than one day. If it will be any different, my closest manager will make sure to inform me.

 

CLOTHES – I UNDERSTAND THAT,

 During all my shifts at the festival I will wear my festival volunteer T-shirt

 When off duty I will NOT wear my festival volunteer T-shirt

 

CANCELLATIONS & CONTACT – I UNDERSTAND THAT,

 The deadline for cancelling my registration is June 10th, 2019. Afterwards my registration will be binding.

I may not miss any shifts without having talked to my closest manager first. This must be through phone if there is less than 48 hours to my shift.

I promise to give immediate notice to my closest manager should emergencies/sudden sickness or other unpredictable circumstances suddenly occur. This must be through phone.

 Under special circumstances the festival may demand a medical report from my doctor. I will have to pay the fee but will be reimbursed by the festival.

 

DEPOSIT, FEE & BLACKLISTING – I UNDERSTAND THAT,

 Before I can sign up as a volunteer, I have to pay a deposit of kr. 300. I will receive the full deposit back after the festival as long as I do the promised work and respect how to PLAY NICE.

 If I need to cancel my registration after the deadline of cancellation I will lose my deposit of kr. 300 – no matter what my reason for cancelling is.

I, in case of absence or disrespect of how to PLAY NICE, will lose my deposit of kr. 300, risk being charged a fee of kr. 2.700 and can be blacklisted as a volunteer at the festival for 3 years.

If I cancel my registration, but have already received my wristband, I will have to send a picture of my clipped wristband to my closest manager as documentation. If I fail to do so, the festival has the right to keep my deposit and charge me a fee of kr. 2.700 and blacklist me.

You can read more about deposit and fee HERE

 

DRUGS, ALCOHOL AND VIOLENCE – I UNDERSTAND THAT,

 Trading and using drugs are strictly forbidden. Do I discover usage or distribution of drugs I promise to immediately contact my closest manager or someone from the security staff.

 It is strictly forbidden to show up drunk for my shifts just as it is strictly forbidden to drink alcohol during my shifts.

 Giveaways from our food/beverage stands and tampering with change is strictly forbidden, and will be looked upon as stealing and reported to the police.

It is strictly forbidden to bring my own beverages. Both beverages with and without alcohol. This includes water, which is available at the festival site at water-posts where you can re-fill your water bottle.

Fighting, threatening and the likes is not accepted!

 

VALUABLES – I UNDERSTAND THAT,

 Valuables brought to the festival are my own responsibility.

All volunteers at the festival are insured through the regulatory workers insurance. This covers personal injury, but not personal things. You are responsible for your own things at the festival such as for example your computer or phone.

 

PRESS AND ARTISTS – I UNDERSTAND THAT,

 It is strictly forbidden to bring audio and video recorders, SLR cameras and professional photo equipment. However, small digital cameras (pocket size) and cellular phones are allowed.

Taking photos of the artists, asking for autographs or contacting them in any way is strictly forbidden. Please respect the artist’s privacy and personal space.

All communication with the press is strictly forbidden. I may not talk to the press about the festival or on behalf of the festival. Instead I refer to” Press Zone”.

 

PHOTOGRAPHS – I UNDERSTAND THAT,

 The festival has photographers on site, who will photograph both the guests and volunteers, with the purpose to publish the photographs on the festivals website, FB pages and Instagram profile. I, as a volunteer, have the opportunity to give my consent, that the festival can use the pictures on the mentioned pages, during my volunteer registration. Beside that I have the option to report pictures where I can be identified to info@tinderbox.dk for them to be deleted if I wish.

DEADLINE OF CANCELLATION / MANDATORY REGISTRATION

DEADLINE OF CANCELLATION / MANDATORY REGISTRATION

eadline of cancellation as a volunteer is June 10th, 2019

If you need to cancel your registration before the cancellation deadline you ar able to do so via ‘my profile’ in the ambassador universe RUBY. Right below your profile picture.

 

Be aware – if you cancel your registration via your profile, you will not be able to create a new profile, change task, get new shifts or the like.

 

After June 10th, 2019 you have to cancel your registration by writing to your closest manager. You can find your closest manager’s email under “my teams” in Ruby.

  • If there is more than 48 hours until your first shift = by mail
  • If there is less than 48 hours until your first shift = by phone.

Please note that your registration is binding after June 10th, and you will therefore lose your deposit at later cancellations.

We are aware that for some there can be challenges with the announcement of exam dates from various educational institutions before we have deadline for cancellation. Unfortunately, for production reasons, we are not able to take this into account.

GUARANTEE OF SPOT AND WAITING LIST

GUARANTEED A SEAT AS A VOLUNTEER

If you, during your registration, are able to choose a team with available seats, you are guaranteed a seat as a volunteer, unless you disrespect how to PLAY NICE at a later time.

You will receive an e-mail right after registration (if this has been completed correctly) that will confirm your seat as a volunteer.

If you only had the chance to join our waiting list, you are not guaranteed a spot as a volunteer until you hear from us.

 

WAITING LIST

If all our teams are filled up, you have the option of joining our waiting list. This is a general list and is considered as one large pool.

You are not guaranteed a spot as a volunteer by being on our waiting list.

You are not able to have any influence on which team/task or shift you get to be a part of. We select and allocate seats from the established requirements.

If we put you on a team, you will receive an e-mail. Then you can login to RUBY and see which team we have allocated you to, as well as contact info to your closest manager.

ACCESS PASS AND CHECK-IN

ACCESS PASS

We release your Access Pass for the festival after June 10th. You will find it available for download in RUBY under your profile. We will exchange your Access Pass for a partout wristband when you check into Volunteer Check-in.

We will point out when the Access Pass can be downloaded.

 

Check-in

Volunteer Check-in takes place at Falen 177, The check-in, which is located just one way further out than the passage up to the Main Entrance. Follow the signs.

There is also a map on your Access Pass, where Volunteer Check-in is marked.

Production Check-in (where you can check-in if you have a shift before Tinderbox) opens on Monday, June 17th and is open from 8 – 20 June 17th – June 24th and right up until 22 Monday, June 24th

Volunteer Check-in opens on Tuesday, June 25th

Opening hours:

  • June 25 th: 08:00-20:00
  • June 26th: 08:00-22:00
  • June 27th: 09:00-20:00
  • June 28th: 09:00-20:00
  • June 29th: 09:00-12:00

 

If you have a shift before June 25th and therefore have to be checked in before, you must do this in Production Check-in, which is also located at Falen 177 close to Volunteer Check-in.

Note:

The wristband is personal and is therefore put on your wrist at check-in. You cannot pick up your wristband without getting it on. If you work in the healthcare sector where you are not allowed to wear wristbands at work we just need to see some ID on this. Then you can cut it off and we will give you a new one when you come again 🙂

When you show up for your shifts, you must have checked in and picked up your wristband! So be sure to check-in in due time before your shifts.

 

Where should I enter the site?

To ensure that all volunteers on shift can enter the site fast and easy, we have provided an entrance specific for volunteers in the Main Entrance. However, this must only be used when you have shifts during the festival. If you are done with all your shifts when the festival begins, you must use the Main Entrance

We are many people who constantly have to go in and out, so be sure to use the two entrances correctly. This way, the flow will hopefully even out.

 

 

FOOD AND DRINKS

FOOD AND DRINKS

As a volunteer you get food while “on the job”. We cater vegetarians/vegans, but please bring your own food if you have allergies or special preferences.

We encourage you to always eat from home, regardless of when during the day your shift is located. You never know when the first eating break will be.

You are also welcome to bring extra food/snacks when you are on duty.

There is always free water, coffee and tea.

In “Hubben”, our volunteer area, you will find Volunteer Catering as well as a bar that offers reductions in the price of certain beverages.

You are not allowed to bring your own drinks. Neither with or without alcohol. Read more on how to PLAY NICE.

WARDROBE

WARDROBE

Wardrobe for volunteers is in extension of the public wardrobe close to the Main Entrance. Since everyone must have the opportunity to get a jacket and a smaller bag in the wardrobe, it is not possible to store suitcases, larger sport bags and the like.

 

There will be wardrobe options during the following periods:

  • Thursday the 27th  of June from. 10:30 – 03:00
  • Friday the 28th  of June from. 10:30 – 03:00
  • Saturday the 29th of June from. 10:30 – 03:00

 

You must pick up your stuff in the wardrobe every night before closing time, otherwise it will end up in lost and found.

 

Wardrobe for volunteers costs DKK 10.00 per expedition per person.

ACCOMODATION AT THE RACING STADIUM

Again this year there will be a campsite near Tinderbox. The campsite will be organized by Dalum IF and Fyens Væddeløbsbane and will be placed at the racing stadium in the Sanderum district close to the festival site. The address is: Prins Haralds Allé 51 B, 5250 Odense SV

The campsite opens Thursday, June 27th at 9:00 am and closes on Sunday, June 30th at 12.00 pm.

At the campsite you can buy food and beverages, and there will be toilets and bath facilities, as well as parking. It will be a quiet place to stay for the Tinderbox audience, so it’s not allowed to bring sound systems, sofas and the likes. You can read more about what you bring to the campsite HERE.

Tickets for camping at TINDERBOX

Once you have ensured you your Access Pass as a volunteer at Tinderbox, you can buy an additional ticket for accommodation at Fyens racing stadium for 1 person. This is only valid with a valid Access Pass. The ticket costs 495 kr. + fee.

An overnight ticket gives access to the tent site, for one person. If you have more to share a tent, you have to buy an overnight ticket.

Tickets for the campsite can be purchased HERE.

LOST PROPERTY

LOST AND FOUND

If you lost something at Tinderbox and it was dropped off as lost and found, we will do everything to take good care of it.

  • During the build up and take down of Tinderbox, everything lost and found has to be handed in/picked up at “Site Officeon the festival site.
  • During Tinderbox everything lost and found has to be handed in/picked up at the Information placed in front of the main entranceWe will keep all lost and found until Tuesday July 2nd at 12 pm.

After this July 2nd, we will hand over everything of value (wallets, phones, keys, cash, jewelry, bags etc.) to the police in Odense. All forms of clothing will after Tuesday July 2nd be donated to charitable purposes.

CONTACT US

WE ARE SOON OPENING FOR REGISTRATION

At the end of March, we open for registrations for this year’s festival – hang tight!

Meanwhile, you can follow us on Facebook, where we will inform you about the exact date and much more “nice to know”.

Are you from an association and interested in a possible collaboration? Write to our association manager to hear more about the possibilities.

 

QUESTIONS REGARDING YOUR TEAM, SHIFTS ETC.?

If you are already a volunteer and have questions about your team, shifts, the roster, shifts together with friends etc., please contact your nearest manager.

Under “my teams” in RUBY, you will find your nearest managers contact information.

 

PROBLEMS WITH RUBY?

f you are experiencing technical problems with our volunteer system RUBY, please contact our support at ruby@tinderbox.dk with a screenshot of your problem and an explanation.

Then we will try to solve your problem asap.

 

GENERAL QUESTIONS?

If you have questions about being a volunteer or other general requests about voluntariness, please contact our Volunteer Management at volunteer@tinderbox.dk.

Please note that only your nearest manager can answer specific questions regarding tasks, shifts etc.

General requests to the festival please address them to info@tinderbox.dk

TRASH HERO

WE ALL GET TO BE A TRASH HERO

We are well on our way, but…

We sort most of our trash at our festival, and much of the credit should be awarded to all our volunteer Trash Heroes associated with our Resource area. They stand side by side every year and struggle to beat the sorting percentage from the year before.

However, we will never be 100% satisfied until we manage to sort 100%. Therefore, we have to have even MORE focus on green sustainability, even MORE hands and heads on the task – we all need to be Trash Heroes and thereby ambassadors for sustainability. From area managers to team leaders to volunteers.

Let’s stand together for something greater than ourselves and help each other to help ourselves.

We have always flaunted that we are good at focusing on the green sustainability with most things we do. Not just for the sake of the globe, but also for your and our sake.

We always try to sort in as many fractions as possible and in such a way, that the trash can be recycled and come to life in a new form or in a new material. Trash is not just trash. Trash is resources!

DON’T THROW AWAY, RECYCLE FOR ANOTHER DAY

Did you know that:

  • All surplus food was donated to vulnerable people in 2017.
  • 9 out of 10 mugs returned home in the form of deposit.
  • All collected beer cans were washed in 2017 and recycled in 2018.
  • Mineral water is almost completely removed from the festival’s range. Instead, we distribute nearly 6,000 free, recyclable water bottles, of which approximately 2,000 pcs. will be sold to guests so they can drink tap water rather than mineral water. We have eight ordinary tap water posts at the site for both guests and employees.
DATA POLICY

To and from Tinderbox
Parking your car

At Tinderbox 2019 you will be able to buy two different types of parking access – a one day ticket or one ticket for all three days at the following two sites below:

Dyrskuepladsen
Address: Entrance at Østergårds Allé, pass Carl Baggers Allé and to you right.

Fyens Væddeløbsbane (Funens Racing Stadium)
Address: Prins Haralds Alle 51B, 5250 Odense SV

If you buy a parking ticket for one day, the car must be picked up before 3:00 am that night.
If you buy a parking ticket for all three days, the car must be picked up no later than Sunday, June 30th at 12.00 pm. If you have a parking ticket for all three days, you can drive to and from the parking lot during the festival.

How to get to Tinderbox

Odense Rundt makes it easy to find your way to Tinderbox. Use the navigation link here or download the Odense Rundt app here.

festival site
parking

PARKING AT DYREHAVEN

You can park your car at ‘Dyrehaven’.

The parking space opens on Thursday the 28nd of June at 11 am.

A parking ticket for all three days costs 160 DKK (+ ticket fee)

A parking ticket for one day costs 85 DKK (+ ticket fee)

Tickets can be purchased HERE

When purchasing a 1-day ticket the car must be collected at 3am the same day.
When purchasing a three-day ticket the car must be collected on Sunday June 1st at 12 noon.

NB. Parking is at owners risk.

PARKING AT VÆDDELØBSBANEN

You can park your car at Fyens Væddeløbsbane, Prins Haralds Alle 51B, 5250 Odense SV

This parking is very suitable for guests who are staying at the camp.

The parking space opens on Thursday the 28nd of June at 9 am.

A parking ticket for all three days costs 160 DKK (+ ticket fee)

A parking ticket for one day costs 85 DKK (+ ticket fee)

Tickets can be purchased HERE

When purchasing a 1-day ticket the car must be collected at 3am the same day.
When purchasing a three-day ticket the car must be collected on Sunday June 1st at 12 noon.

NB. Parking is at owners risk.

Where is Tinderbox?

The Tinderbox Festival site is situated in Tusindaarsskoven in Odense. Entrance to the festival site via the intersection Kløvermosevej/Falen.

When is Tinderbox?

Tinderbox 2019 takes place from Thursday June 27th to Saturday June 29th 2019.

nice to know
Sunscreen

You are allowed to bring sunscreen to Tinderbox if it is in a tube, with a pump or a spray which is not pressurized.

Sunscreen in pressurized cans are not allowed.

Photos at Tinderbox

Photos will be taken at Tinderbox, and may be used for marketing purposes.

If a picture of you is used, you can always request for it to be deleted. For questions, contact info@tinderbox.dk.

See more information about our data policy here.

Payment Info

This summer only credit cards will be accepted as payment at the festival.

It will only be possible to pay with credit and debit cards at Tinderbox, which will provide better service and fewer cues in stalls and bars.

CREDIT CARDS

The following credit cards are accepted throughout the festival site:

Dankort
Visa
American Express
CUP
Eurocard
JCB International
Mastercard

NB! When buying food, drinks, and beverages at the festival ”Down The Drain” (not Tinderbox) will appear on your bank statements.

VALUE CARDS

We do accept cash at the festival site, but only at the value card stalls. At the stalls you will receive at value card, on which you can deposit money. You can use the value cards as payment throughout the site. You can always visit the value card stalls and top up your value card.

MOBILEPAY

We do not accept MobilePay or other mobile payment apps as payment on the site. However, in the value card stalls, you can buy and top up your value card using MobilePay.

REFUND OF THE REMAINING BALANCE

You can at any time visit a value card stall and get a refund of the remaining balance.

Please note that you can only receive the balance on a credit card. It will not be possible to get the refund back in cash or via MobilePay. If you do not have a credit card, please write an email to info@tinderbox.dk. You must include a photo of the 10-digit card number + your bank information in order to receive the remaining balance via bank transfer. A 100 dkk fee is charged for this transfer, which is the equivalent of the deposit.

If there is a remaining balance on your value card from Tinderbox 2019, and vaerdikort@tinderbox.dk has not been contacted before July 31st 2020, then you waive the right to get the remaining balance.

DEPOSIT ON VALUE CARDS

When buying a value card, you must pay a deposit of 100 DKK. The deposit will be returned at the value card stall when you have your remaining balance paid out. If you decide to contact Tinderbox at info@tinderbox.dk after the festival, the 100 DKK deposit will cover an administration fee of 100 DKK.

NB. If you empty your value card, DO NOT hand it in at the food stall or bar you are at, as you will lose your deposit. You can only get your deposit back if the value card is returned in one of the value card stalls.

VALUE CARD STALLS – OPENING HOURS

The value card stalls will follow the opening hours of the festival site. When the festival closes on the last day, it will be possible to go to a value card stall outside the festival site and have the remaining balance refunded.

WHAT HAPPENS IF I LOSE MY VALUE CARD?

When purchasing a value card, we encourage you to photograph the 10-digit number on the card. Should you lose the card, you must go to a value card stall. They will help you to deactivate the lost card and transfer the money to a new card.

CAN I USE DEBIT CARDS?

Debit cards can be used in the bars and food stalls. If you, as a debit cardholder, encounter a terminal that is offline, the card cannot be used. In this case, a terminal in the neighbouring stall will most likely be online, and able to complete the payment. The staff is instructed to handle situations like these.

In case all terminals are offline at the same time, please visit a value card stall, in which the staff can help you with this matter.

Children

Children and adolescents are very welcome at Tinderbox, and there is no charge for children under the age of 12 years old, accompanied by a paying adult. There are no discount tickets available for students or adolescents. Children under 15 years of age must be accompanied by an adult. For security reasons, we do not recommend staying at the festival area with small children after 8 p.m.

Cookie and data policy

Cookie policy

Tinderbox.dk uses cookies to improve our Site and enhance your experience. This policy explains how we do that.

 

What is a cookie?

A cookie is a text file containing a small amount of data which is downloaded to the device you use to access tinderbox.dk and stored on your device’s hard drive. These cookies are for various purposes, including to let tinderbox.dk recognise your device when you visit the Site again, ensure that you are sent the correct content and to store information about your preferences or services provided for you.

Web beacons or other similar files can also do the same thing. We use the term cookies in this policy to refer to all files that collect information in this manner.

 

What cookies do we use?

The cookies on tinderbox.dk can be divided into four categories:

Essential Cookies

Some cookies are essential for the operation of our Site.

Performance Cookies

We use cookies to analyse how visitors use tinderbox.dk and to monitor our Site’s performance. This allows us to identify any problems and quickly fixing any issues. For example, we might use performance cookies to keep track of which pages are most popular. We might also use performance cookies to display links to other pages that we think you might be interested in based on the pages you have been viewing.

Functionality Cookies

We use functionality cookies to remember your preferences. We may also use functionality cookies to provide you with other services, such as allowing you to watch video clips on tinderbox.dk.

Advertising or Tracking Cookies

We and our third party advertisers use cookies to provide you with advertisements that we consider are relevant and of interest to you.

Third Party Cookies

Please note that third parties (for example, advertising networks) may use cookies over which we have no control in order to provide you with targeted advertising. These cookies are likely to be performance cookies or advertising or tracking cookies. We do not control these third party cookies and for more information you should check the third party’s privacy and/or cookies policy.

 

Changing browser settings

You can change your browser settings to limit which cookies can be set. These settings are usually found in the options or preferences menu for your browser.

However, if you change your settings and block cookies, this will mean that certain features on tinderbox.dk cannot be provided to you and you may not be able to take full advantage of all of tinderbox.dk’s features.

More information

You can find out more about cookies at: www.allaboutcookies.org or www.youronlinechoices.eu.

 

Data policy

1. Introduction
1.1 This Privacy Statement is information to you because Tinderbox ApS collects data about you; according to GDPR accession May 25th, 2018.

2. Data Processor
2.1 Tinderbox Entertainment ApS, Studsgade 27, Aarhus C, CVR: 36 06 98 48, is the data processor. This means we are responsible for your personal data.

3. Purpose of collection of personal data and legal basis
3.1 We ensure that your personal information is only collected and processed in accordance with the following purposes:

(a) In order to deliver products and / or services ordered by you.
(b) To answer your questions or complaints.
(c) To enable you to participate in a competitions.
(d) To provide you with information about other products and services we offer similar to those you have already ordered or asked for.
(e) To notify you about changes in our services / products.
(f) To help us improve our websites, products and services.
(g) Making profiles – if so, the consequences of profiling and the logic of profiling. The interests gained from profiling are to gain an understanding of customer preferences to enable Tinderbox Entertainment ApS to customize the advert (s) and thus provide customers with more relevant offers for goods and services.

3.2 We keep your personal data for 14 months after which they will be deleted.

4. Your rights
4.1 If you have questions regarding our processing of your personal data, please contact us using the contact information described below in section 6.
4.2 You may request access to your personal information at any time and if the information is incorrect, it can be corrected, deleted or changed using the contact information described in section 6 below. You may also request limitation, transfer of data, or withdraw your consent.
4.3 If you have any complaints about our processing of your personal data, please contact the Data Inspectorate.

5. Transfer of personal data
5.1 We may disclose personal information to affiliates or affiliates, as well as professional advisors in accordance with applicable data protection legislation.
5.2 Our employees, agents, business partners, suppliers may have access to your personal data to a limited extent as needed to provide a service to us or to enable them to act on our behalf in accordance with applicable data protection legislation.
5.3 We reserve the right to use or disclose information as necessary to comply with the law, regulation or legal request or cooperate with any legal inquiry.

6. Contact Information
6.1 If you have any questions regarding our data policy, please contact us at the following information:
(a) Tinderbox Entertainment ApS, Studsgade 27, 8000 Aarhus C, CVR: 36 06 98 48
(b) Datatilsynet, Borgergade 28,5, 1300 Copenhagen K
(c) Mail: datapolitik@tinderbox.dk

Contact Us

Reach us at:

info@tinderbox.dk

or +45 70 20 26 22

For questions about volunteering at Tinderbox 2018 write to:
frivillig@tinderbox.dk

TICKETS AND TICKET PRICES

See the ticket page for information about ticket types.

I cannot find my ticket. What do I do?

Every year some of our guests cannot find the e-mail with the ticket they have bought. So look for your ticket before the festival starts if you do not want to end up in a queue. If you cannot find the e-mail with your Tinderbox ticket, you can contact Ticketmaster’s customer support at ticketmaster.dk or at tel. +4570 15 65 65. Alternatively, you can contact customer support at the festival site from Thursday at 1.00 pm to get your ticket.

 

Can I show my ticket on my phone?

Yes, you can scan your ticket on your phone as long as the screen is intact.

 

Can I return my ticket?

Purchase of tickets is not subject to any return. Therefore, you can not get your money refunded. Tickets are only refundable if the festival is canceled. For questions about refunding or changing already purchased tickets, please refer to info@tinderbox.dk.

The final line up is subject to any changes.

 

Can I give away my ticket, even if my name is on it?

The buyer’s name will always be the name on the ticket, but the ticket will still be valid even if you give it away as a gift. You might, however, have to confirm your relation to the buyer at the entrance to the festival.

 

Can I buy my ticket from 3rd party?

We strongly advise that you do not use pages like Viagogo who deliberately sell tickets at overprice.

When buying a ticket from someone you do not know, it could in theory be fake or copied, and thus the barcode will not work at the entrance. You will therefore be rejected and Tinderbox takes no responsibility for this. As follows we can not in any way help you verify tickets that are purchased unofficially.

 

Can I transfer my ticket to someone else?

If you wish to safely transfer your ticket to someone else, you can do so by contacting Ticketmaster. Read more about it here.

VIP

With a VIP ticket you get access to an exclusive VIP area with its own bar and VIP restaurant, as well as access to the exclusive VIP terrace on the 1st floor, which gives perfect views of the two large scenes and to enjoy the festival’s absolutely best view.

For questions or purchases please contact Eva Pasgaard at eva@downthedrain.dk or phone +45 92 15 29 87

Partners

Main sponsor

 

Other partners

AUDIO & PHOTO

It is not allowed to bring tape recorders, camcorders, SLR cameras and professional photographic equipment. Video recordings are not allowed. However, you may bring small digital camcorders (pocket size) and mobile phones on site without prior authorization.

security
Security team

We have a professionally trained security team and a corps of skilled inspectors on the festival site. At all times during the festival, they will be ready to handle any problem that might occur. You can be sure that we will do everything we can to take good care of our guests.

Rules

It is strictly forbidden to:
Block exits or corridors directing people away from festival.
Push and jostle especially in front of the stage.
Crowd surf.
Stage dive.
Throw objects, beers, or the like.

Violation will result in immediate expulsion.

Animals
Animals are not permitted at the festival area.

Food and drinks
It is not allowed to bring food and drinks into the festival site. There will be a varied selection of food and drinks in bars and food stalls, and water posts placed within the festival site.

Photo & Video
It is not allowed to bring tape recorders, camcorders or professional photo cameras. Audio and video recording is not permitted. Only small digital video cameras (pocket size) and cell phones are allowed on the site. SLR Cameras are not allowed. If you want to photograph for media purposes, you are welcome to apply for accreditation. We do not allow cameras to individuals because of restrictions from international artists, as it is disruptive to our audience with too many cameras during the concerts.

Tents and chairs
Setting up tents, tables, chairs and the likes is not permitted for safety reasons, neither is it allowed to bring flags, pennants, banners etc. There will be seating to find at the festival site.

If you are pregnant or have special needs we encourage you to take a blanket or sleeping mat with you.

Drugs
It is not allowed to bring, sell, or use drugs at the festival. Trying to will result in immediate expulsion and police notification.

If you see someone who is ill, depressed, afraid, or perhaps under the influence of drugs, don’t hesitate to contact a festival employee who’ll do anything to help.

Weapons
Weapons are strictly forbidden and will result in immediate expulsion and police notification.

Open fire
Open fire as well as bringing a barbeque grill is prohibited at Tinderbox.

Spray bottles and sunscreen
Guests and volunteers are not allowed to bring spray cans and bottles under pressure as well as containers with flammable liquids to the festival. Perfume and sunscreen in a spray container (without pressure), in a tube or with a pump are allowed.

First Aid

Working alongside our skilled security staff, a well-trained and competent first aid corps is attending the whole event.

disabled info
Wheelchair accessible toilets

There are disabled toilets at the festival site. The toilets are locked and can opened by a volunteer to ensure that only disabled people and people with permission and special needs can use these.

By showing membership cards to selected associations, such as Colitis Crohn, it is possible to skip the queue. The cards are to be shown to the volunteers in the toilet area, who will then guide you in front of any queue. The cards can also be used for all handicap toilets.

Disabled ticket

As a disabled with a companion, you have to purchase a disabled ticket via Ticketmaster, and then contact info@tinderbox.dk regarding access to the companion.

 

Wheelchair users

There will be separate podiums for wheelchair users and disabled toilets at the festival site.

food and drinks
Allergies and special needs

If you are suffering from allergies or have other special needs that can be a challenge during the festival or if you cannot consume the food offered on the site for health reasons, you can write us an e-mail.

If you have young children and need to bring baby food or similar, this is also allowed.

If you have any questions, please contact us at info@tinderbox.dk and describe your needs and we’ll find a solution!

Can I bring my own food and drinks?

It is not allowed to bring your own food and drinks to the festival site.

accommodation
Alternative accommodation

www.airbnb.dk

www.couchsurfing.com

www.blommenslyst-camping.dk – phone +45 6596 7641

www.camping-odense.dk – phone +45 6611 4702

Bolbro Bed and Breakfast – phone + 4031 8155

Tietgen Konferencecenter – phone +45 65 45 20 02 / mail: mafr@tietgen.dk

Dalum Landbrugsskole – phone + 6313 2711

Or go to www.visit-odense.dk for more alternatives

Hotels and hostels

There are several hotels and hostels based in the Odense area. Here are just a few examples:

www.scandichotels.dk – phone +45 6617 6666
www.radissonblu.com – phone +45 6614 7800
www.domir.dk – phone +45 6612 1427
www.cabinn.dk – phone +45 6314 5700
www.ydes.dk – phone +45 6612 1131
Best Western Hotel Odense – phone +45 6556 0100
Hotel Windsor – phone +45 6612 0652
First Hotel Grand – phone +45 6611 7171
www.cityhostel.dk – phone +45 6311 0425
www.danhostelodense.dk – phone +45 6613 0425
Frederik d. VI’s Hotel – phone +45 6594 1313
www.vissenbjergstorkro.dk – phone +45 6447 3880

For more alternatives go to: www.visit-odense.dk

Can't find what you're looking for? Ask us!

info@tinderbox.dk

WHERE WORDS FAIL, MUSIC SPEAKS

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