FAQ

Accommodation, transport and parking

You have several different options for staying overnight very close to Tinderbox during the festival. We offer everything from setting up your own tent to luxurious glamping close to the festival site – it doesn’t get any easier! Read more about the different accommodation options right here.

Tinderbox is located a few kilometers from Odense C. The exact address is Tusindårsskoven, Falen, Odense V.

If you come from Odense C, it is easiest to go via Vesterbro, turn left at Grønløkkevej and then turn right onto Falen. Then you will arrive at Tusindårsskoven on your right.

If you are coming from Odense Railway Station, turn down Vestre Stationsvej, turn right onto Vesterbro and shortly afterwards turn left onto Falen. Stay at Falen until you meet Tusindårsskoven on your right hand side.

You can also use the Odense Rundt app, which can help you find exactly your easiest way to Tinderbox.

If you come by car to Tinderbox, you have the opportunity to park at Fyens Væddeløbsbane or Dyrskuepladsen, both of which are a stone’s throw from Tinderbox. Parking tickets are available on the ticket page.

Disability services

If you have a valid companion card from the Danish Handicap Organizations’ User Service (or equivalent from abroad), you can bring one companion free of charge.

All you have to do is buy a ticket for yourself via our ticket provider. When you arrive at the festival site, you and your companion must go to the Information booth, which is located at the main entrance. Here, the companion gets a one-day wristband for Tinderbox.

Note: if you have purchased a partout ticket, your companion will still receive a new one-day wristband every day.

There will be separate podiums for wheelchair users and disabled toilets at the festival site.

Please note, that most of the site is covered with grass and that in case of rain it can be difficult to get around in a wheelchair.

If you bring over-the-counter medicine, keep it in the package so that it is identifiable at the entrance. Then it will not be taken.
If you have prescription medication, you may only bring it for a day’s consumption for yourself, and you must be able to document which medication you have with you.

Food and drinks

If you are suffering from allergies or have other special needs that can be a challenge during the festival or if you cannot consume the food offered on the site for health reasons, you can write us an e-mail.

If you have young children and need to bring baby food or similar, this is also allowed.

If you have any questions, please contact us at info@tinderbox.dk and describe your needs and we’ll find a solution.

It is not allowed to bring your own food and drinks to the festival site.

You can, however, bring an empty water bottle made of plastic. There are multiple water stations around the site free to use.

You will find water stations at the festival site, where you can fill your water bottle with free tap water. You are allowed to bring an empty water bottle to the festival or you can buy an official Tinderbox water bottle in some of the bars.

NOTE that the water bottle must be made of plastic.

Payment methods on site

Which forms of payment are valid on Tinderbox?

Credit cards are accepted in all stalls. It is not possible to pay with cash in the stalls, but in the value card stalls you can have cash deposited on a value card that can be used in all stalls.

The following payment cards can be used in all sales stalls:

– Dankort
– Mastercard
– Maestro
– Visa
– Visa Electron
– Foreign Visa
– American Express
– Eurocard
– CUP
– JCB International

I have a debit card – can I use it?

Debit cards are valid payment in all our bars and stalls. If you, as a debit card holder, encounter a cash register terminal that is offline, the debit card will not be usable. Often the offline situation will only be linked to the individual cash register, which is why the neighboring cash register will most likely be able to complete the payment. The staff is instructed in how to proceed.

If all cash terminals are offline in a bar or a stall, it will not be possible to make a payment by debit card. Our guests are referred to the value card booth that can help in such a situation.

NB! When buying food and beverages at the festival, ”Down The Drain” (not Tinderbox) will appear on your bank statements.

What is contactless payment?

The banks issue payment cards that can be used as “contactless payment”, provided that the terminal is able to receive contactless payment. Such cards are equipped with an NFC chip. You can check if your card is ready for contactless payment by looking for this mark on the card.

If your card does not have this mark, you can contact your bank if you want to be ready for contactless payment.

At Tinderbox, all Dankort terminals receive contactless payment. This means that a payment is made by simply holding your card over the terminal, if the amount is less than DKK 350. For amounts over DKK 350, you must enter your PIN code, and when your card has been used contactlessly 10 times without entering of PIN, enter your PIN regardless of the amount. This is solely to avoid abuse if you lose a card with NFC chip.

We will of course accept your cash at the site. In our value card booth, you can deposit cash on to a value card that you can use anywhere on the site.

If you spend all the money on your value card, you can contact the value card booth to get it filled up.

Read more about value cards under the section “Value cards”.

You can not use MobilePay at Tinderbox.

The mobile network always works poorly at a festival!

We have a strong focus on the mobile network, but are also aware that it is sometimes heavily burdened, and that is the reason why we have chosen not to let our payment system be dependent on the mobile network.

The payment system is connected around a wired internet connection and is therefore not affected if the mobile network is burdened.

What happens if the internet fails?

There will be ongoing challenges for the internet connection at an outdoor festival site – cables are torn over, power fails or the like. In the vast majority of cases, the problem is related to individual bars/stalls and often to only one or a few terminals in – and the vast majority of problems are solved within a very short time.

It does not affect the payment options if the cash terminals are offline, so it is not something you as a guest will notice unless you are a debit card holder (see section on Nets).

Do you not have a debit or credit card or just want to pay with cash on Tinderbox? Whatever the reason, you can choose a value card. In the value card booth, you can deposit money on a value card, which you can then use in all bars and stalls.

Deposit on the value card

When buying a value card, you must pay a deposit of 100 DKK. The deposit will be returned at the value card stall when you have your remaining balance paid out. If you decide to contact Tinderbox at info@tinderbox.dk after the festival, the 100 DKK deposit will cover an administration fee of 85 DKK.

If payment of a possible balance must be made via bank transfer, either during or after the festival, as described in the section on balance, an administration fee of 85 DKK will be charged for administration in connection with the bank transfer. The fee will be set off against your deposit if there is insufficient balance on the value card to cover the administration fee.

ATTENTION! If you use up the card, do NOT give it to the bartender, as you will not be able to get your deposit back. To get your deposit back you must return the value card to the value card stall.

Photograph your value card

When you receive your value card, it is a good idea to photograph it so that the 10-digit number on the card can be read. You need the image if you lose your value card, and you must use it if you want any balance transferred via bank transfer after the festival (procedure is described in more detail in the section on balance).

Can I use my value card again?

Yes, value cards bought in connection with Tinderbox 2022, can be used during future Tinderbox festivals. If you keep your value card, your balance will remain on your card. Your deposit will be returned, once you return the card to the value card stall.

How do I get my balance on the credit card returned?

You can go to the value card stall at any time and have your remaining balance transferred to your payment card. You will also receive your deposit back.

Please note, that it’s only possible to receive the balance on a credit card. It will not be possible to get the refund back in cash or via MobilePay.

If you do not have a credit card, please write an email to info@tinderbox.dk. You must include the 10-digit card number + your bank information in order to receive the remaining balance via bank transfer. In connection with the bank transfer there will be charged a 85 DKK fee. The fee will be set off against your deposit, if there is not enough balance on your value card to cover the administration fee.

When is the value card booth open?

The value card booth follows the festival site’s opening hours.

What happens if I lose my value card?

When you buy a value card in the value card booth, you must photograph the 10-digit card number on the front of the card, so you always have it if you lose the card. If you have an accident, you should contact the value card booth immediately, and they will make sure to shut down the lost card and transfer your remaining balance to a new card.

Various information

Photographers walk around the festival site, taking official photos for Tinderbox. The images can be used for marketing purposes.

If an image of you is used that you do not like, you can request that it be deleted at any time. For questions, contact info@tinderbox.dk.

See further information about our data policy in the section below.

We are looking for sharp interns twice a year – in the spring and in the autumn. We recruit interns for our marketing and volunteer departments and you must be fluent in Danish to apply.

Practical information:
– Spring period: February – July
– Autumn period: September – December
– You must be in the process of a higher education
– Time: 30 hours per week
– Unpaid, but with paid lunch
– Location: Aarhus C

The internships are advertised twice a year. If you cannot find a notice, you are welcome to send your application to info@tinderbox.dk.

Are you interested in a job with us?

Read more here.

Tinderbox is a part of Superstruct Entertainment.
Superstruct Entertainment is a live entertainment platform that owns and operates over 50 large-scale events and music festivals globally. Besides NorthSide and Tinderbox, Superstruct’s portfolio of events also includes Øya in Oslo, Flow in Helsinki, Wacken Open Air, Sziget, Sónar, Parookaville, Boardmasters + more.

Are you from the press and want to get in touch with us?

Contact us here or at tel. +45 92 82 92 97.

You did not find the answer to your question?

Then you can contact us at info@tinderbox.dk, and we will get back to you as soon as possible.

Data policy

1. Introduction
1.1 This Privacy Statement is information to you because Tinderbox ApS collects data about you; according to GDPR accession May 25th, 2018.

2. Data Processor
2.1 Tinderbox Entertainment ApS, Studsgade 27, Aarhus C, CVR: 36 06 98 48, is the data processor. This means we are responsible for your personal data.

3. Purpose of collection of personal data and legal basis
3.1 We ensure that your personal information is only collected and processed in accordance with the following purposes:

(a) In order to deliver products and / or services ordered by you.
(b) To answer your questions or complaints.
(c) To enable you to participate in a competitions.
(d) To provide you with information about other products and services we offer similar to those you have already ordered or asked for.
(e) To notify you about changes in our services / products.
(f) To help us improve our websites, products and services.
(g) Making profiles – if so, the consequences of profiling and the logic of profiling. The interests gained from profiling are to gain an understanding of customer preferences to enable Tinderbox Entertainment ApS to customize the advert (s) and thus provide customers with more relevant offers for goods and services.

3.2 We keep your personal data for 14 months after which they will be deleted.

4. Your rights
4.1 If you have questions regarding our processing of your personal data, please contact us using the contact information described below in section 6.
4.2 You may request access to your personal information at any time and if the information is incorrect, it can be corrected, deleted or changed using the contact information described in section 6 below. You may also request limitation, transfer of data, or withdraw your consent.
4.3 If you have any complaints about our processing of your personal data, please contact the Data Inspectorate.

5. Transfer of personal data
5.1 We may disclose personal information to affiliates or affiliates, as well as professional advisors in accordance with applicable data protection legislation.
5.2 Our employees, agents, business partners, suppliers may have access to your personal data to a limited extent as needed to provide a service to us or to enable them to act on our behalf in accordance with applicable data protection legislation.
5.3 We reserve the right to use or disclose information as necessary to comply with the law, regulation or legal request or cooperate with any legal inquiry.

6. Contact Information
6.1 If you have any questions regarding our data policy, please contact us at the following information:
(a) Tinderbox Entertainment ApS, Studsgade 27, 8000 Aarhus C, CVR: 36 06 98 48
(b) Datatilsynet, Borgergade 28,5, 1300 Copenhagen K
(c) E-mail: datapolitik@tinderbox.dk

Safety and rules

Children are very welcome at Tinderbox and children under the age of 12 are allowed in for free if accompanied by an adult with a ticket. There will be no separate tickets for children. If you are 12 years old or older you have to buy a regular ticket.

For safety reasons children under the age of 15 have to be accompanied by an adult. We do not recommend children to be at the festival site past 8 pm.

Sunscreen and mosquito spray?
You may bring sunscreen and mosquito spray if they are in a tube or with a pump.
You can not bring sunscreen and mosquito spray which are in pressurized bottles.

Umbrella?
You can not bring an umbrella. But you can bring rainwear and rain ponchos can also be purchased at the bars.

My dog?
Animals are not allowed at the festival grounds.

My child?
Children under 12 years of age can go for free when accompanied by an adult. Children 12 years or older must buy a regular ticket. However, we recommend that small children use earmuffs and that children generally do not stay at the festival site after 8 pm.

An empty water bottle?
You may bring an empty water bottle made out of plastic which you can fill up at the site. Glass and metal bottles are not allowed.

Your own food and drink?
It is not allowed to bring your own food and drink to the festival grounds. There is a wide selection of food – even if you are allergic to gluten, lactose or are vegetarian or vegan. You can see all the food stalls in our app.

Alcohol?
It is not allowed to bring alcohol. There is a wide selection of beverages on site.

Makeup/perfume?
You may bring small makeup items and a little perfume. You can not bring a spray deodorant. Pressurized aerosol bottles are not allowed on the site.

Dry shampoo?
If the can is not pressurized, you can bring it. Pressurized cans (with the small flame symbol) are not allowed.

Electronics?
It is not allowed to bring tape recorders, camcorders or professional/large photo cameras. Audio and video recording is not allowed.

Camera?
You can bring small digital cameras (pocket size) and cell phones. Larger cameras such as SLR are not allowed. This also applies to larger cameras that are not considered professional.

Medicine?
If you bring over-the-counter medication, keep it in the package so it is identifiable at the entrance. Then it will not be taken.
If you have prescription medicine, you may only bring a day’s consumption for yourself daily, and you must be able to document which medicines you are taking.

We have a professionally trained security team and a corps of skilled inspectors on the festival site. At all times during the festival, they will be ready to handle any problem that might occur. You can be sure that we will do everything we can to take good care of our guests.

The security team are the highest authority on site – if something happens, or if someone is in urgent need of help, please contact our security staff as soon as possible.

It is strictly forbidden to:
– Block exits or corridors directing people away from festival
– Push and jostle especially in front of the stage
– Crowd surf
– Stage dive
– Throw objects, beers, or the like

Violation will result in immediate expulsion.

Animals
Animals are not permitted at the festival area.

Food and drinks
It is not allowed to bring food and drinks into the festival site. There will be a varied selection of food and drinks in bars and food stalls, and water posts placed around the festival site.

Photo & Video
It is not allowed to bring tape recorders, camcorders or professional photo cameras. Audio and video recording is not permitted. Only small digital video cameras (pocket size) and cell phones are allowed on the site. SLR Cameras are not allowed. If you want to photograph for media purposes, you are welcome to apply for accreditation. We do not allow cameras to individuals because of restrictions from international artists, as it is disruptive to our audience with too many cameras during the concerts.
Selfie sticks made of metal are not allowed.

Open fire
Open fire as well as bringing a barbeque grill is prohibited at Tinderbox.

Drugs
It is not allowed to bring, sell, or use drugs at the festival. Trying to will result in immediate expulsion and police notification.
If you see someone who is ill, depressed, afraid, or perhaps under the influence of drugs, don’t hesitate to contact a festival employee who’ll do anything to help.

Umbrellas
For safety reasons, it is not allowed to bring umbrellas. But you are welcome to bring you rubber boots, raincoats and other rainwear.

Tents and chairs
Setting up tents, tables, chairs and the likes is not permitted for safety reasons. It is also not allowed to bring flags, pennants, banners etc. There will be seating to find at the festival site.

If you are pregnant or have special needs we encourage you to bring a blanket or sleeping mat with you.

Weapons
Weapons are strictly forbidden and will result in immediate expulsion and police notification.

Spray bottles and sunscreen
Guests and volunteers are not allowed to bring pressurized spray cans and bottles or containers with flammable liquids to the festival. Perfume and sunscreen in a spray container (not pressurized), in a tube or with a pump are allowed.

It is not allowed to bring tape recorders, camcorders, SLR cameras and professional photographic equipment. Sound and video recordings are not allowed. However, you may bring small digital camcorders (pocket size) and mobile phones on site without prior authorization (for personal use only).

Tickets

Every year some of our guests have trouble finding the e-mail with the ticket they have bought. So look for your ticket before the festival starts if you do not want to end up in a queue. If you cannot find the e-mail with your Tinderbox ticket, you can contact the ticket provider’s customer support. Alternatively, you can contact customer support at the festival site from Thursday at 1.00 pm to get your ticket.

Purchase of tickets is not subject to any return. Therefore, you can not get your money refunded, if you are unable to attend the festival. Tickets are only refundable if the festival is canceled. Please see conditions at the official ticket provider.

For questions about refunding or changing already purchased tickets, please refer to info@tinderbox.dk.

The final line up is subject to any changes.

The buyer’s name will always be the name on the ticket, but the ticket will still be valid even if you give it away as a gift. You might, however, have to confirm your relation to the buyer at the entrance to the festival.

NB: This applies only to purchased tickets through our official ticket provider. It does NOT apply to guest tickets which are personal.

We strongly advise that you do not use pages like Viagogo who deliberately sell tickets at overprice.

When buying a ticket from someone you do not know, the ticket may in theory be fake or copied, and therefore the barcode will not work at the entrance. This means you will be rejected at the entrance and Tinderbox takes no responsibility for this. As follows we can not in any way help you verify tickets that are purchased unofficially.

Tinderbox 2023

Tinderbox 2023 takes place 22-24 June 2023 in Tusindårsskoven, Odense.

We look forward to seeing you.

The Tinderbox festival site is situated in Tusindaarsskoven in Odense. Entrance to the festival site via the intersection Kløvermosevej/Falen.