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faq

nice to know
Sunscreen

You are allowed to bring sunscreen to Tinderbox if it is in a tube, with a pump or a spray which is not pressurized.

Sunscreen in pressurized cans are not allowed.

Photos at Tinderbox

Photos will be taken at Tinderbox, and may be used for marketing purposes.

If a picture of you is used, you can always request for it to be deleted. For questions, contact info@tinderbox.dk.

See more information about our data policy here.

Children

Children and adolescents are very welcome at Tinderbox, and there is no charge for children under the age of 12 years old, accompanied by a paying adult. There are no discount tickets available for students or adolescents. Children under 15 years of age must be accompanied by an adult. For security reasons, we do not recommend staying at the festival area with small children after 8 p.m.

Contact Us

Reach us at:

info@tinderbox.dk

or +45 70 20 26 22

For questions about volunteering at Tinderbox 2018 write to:
frivillig@tinderbox.dk

AUDIO & PHOTO

It is not allowed to bring tape recorders, camcorders, SLR cameras and professional photographic equipment. Video recordings are not allowed. However, you may bring small digital camcorders (pocket size) and mobile phones on site without prior authorization.

It is forbidden to take pictures of the artists, ask for an autograph or otherwise contact them. It is important that we all respect the artist’s privacy.

Payment Info

This summer only credit cards will be accepted as payment at the festival.

It will only be possible to pay with credit and debit cards at Tinderbox, which will provide better service and fewer cues in stalls and bars.

CREDIT CARDS

The following credit cards are accepted throughout the festival site:

Dankort
Visa
American Express
CUP
Eurocard
JCB International
Mastercard

NB! When buying food, drinks, and beverages at the festival ”Down The Drain” (not Tinderbox) will appear on your bank statements.

VALUE CARDS

We do accept cash at the festival site, but only at the value card stalls. At the stalls you will receive at value card, on which you can deposit money. You can use the value cards as payment throughout the site. You can always visit the value card stalls and top up your value card.

MOBILEPAY

We do not accept MobilePay or other mobile payment apps as payment on the site. However, in the value card stalls, you can buy and top up your value card using MobilePay.

REFUND OF THE REMAINING BALANCE

You can at any time visit a value card stall and get a refund of the remaining balance.

Please note that you can only receive the balance on a credit card. It will not be possible to get the refund back in cash or via MobilePay. If you do not have a credit card, please write an email to info@tinderbox.dk. You must include a photo of the 10-digit card number + your bank information in order to receive the remaining balance via bank transfer. A 100 dkk fee is charged for this transfer, which is the equivalent of the deposit.

If there is a remaining balance on your value card from Tinderbox 2019, and vaerdikort@tinderbox.dk has not been contacted before July 31st 2020, then you waive the right to get the remaining balance.

DEPOSIT ON VALUE CARDS

When buying a value card, you must pay a deposit of 100 DKK. The deposit will be returned at the value card stall when you have your remaining balance paid out. If you decide to contact Tinderbox at info@tinderbox.dk after the festival, the 100 DKK deposit will cover an administration fee of 100 DKK.

NB. If you empty your value card, DO NOT hand it in at the food stall or bar you are at, as you will lose your deposit. You can only get your deposit back if the value card is returned in one of the value card stalls.

VALUE CARD STALLS – OPENING HOURS

The value card stalls will follow the opening hours of the festival site. When the festival closes on the last day, it will be possible to go to a value card stall outside the festival site and have the remaining balance refunded.

WHAT HAPPENS IF I LOSE MY VALUE CARD?

When purchasing a value card, we encourage you to photograph the 10-digit number on the card. Should you lose the card, you must go to a value card stall. They will help you to deactivate the lost card and transfer the money to a new card.

CAN I USE DEBIT CARDS?

Debit cards can be used in the bars and food stalls. If you, as a debit cardholder, encounter a terminal that is offline, the card cannot be used. In this case, a terminal in the neighbouring stall will most likely be online, and able to complete the payment. The staff is instructed to handle situations like these.

In case all terminals are offline at the same time, please visit a value card stall, in which the staff can help you with this matter.

Cookie and data policy

Cookie policy

Tinderbox.dk uses cookies to improve our Site and enhance your experience. This policy explains how we do that.

 

What is a cookie?

A cookie is a text file containing a small amount of data which is downloaded to the device you use to access tinderbox.dk and stored on your device’s hard drive. These cookies are for various purposes, including to let tinderbox.dk recognise your device when you visit the Site again, ensure that you are sent the correct content and to store information about your preferences or services provided for you.

Web beacons or other similar files can also do the same thing. We use the term cookies in this policy to refer to all files that collect information in this manner.

 

What cookies do we use?

The cookies on tinderbox.dk can be divided into four categories:

Essential Cookies

Some cookies are essential for the operation of our Site.

Performance Cookies

We use cookies to analyse how visitors use tinderbox.dk and to monitor our Site’s performance. This allows us to identify any problems and quickly fixing any issues. For example, we might use performance cookies to keep track of which pages are most popular. We might also use performance cookies to display links to other pages that we think you might be interested in based on the pages you have been viewing.

Functionality Cookies

We use functionality cookies to remember your preferences. We may also use functionality cookies to provide you with other services, such as allowing you to watch video clips on tinderbox.dk.

Advertising or Tracking Cookies

We and our third party advertisers use cookies to provide you with advertisements that we consider are relevant and of interest to you.

Third Party Cookies

Please note that third parties (for example, advertising networks) may use cookies over which we have no control in order to provide you with targeted advertising. These cookies are likely to be performance cookies or advertising or tracking cookies. We do not control these third party cookies and for more information you should check the third party’s privacy and/or cookies policy.

 

Changing browser settings

You can change your browser settings to limit which cookies can be set. These settings are usually found in the options or preferences menu for your browser.

However, if you change your settings and block cookies, this will mean that certain features on tinderbox.dk cannot be provided to you and you may not be able to take full advantage of all of tinderbox.dk’s features.

More information

You can find out more about cookies at: www.allaboutcookies.org or www.youronlinechoices.eu.

 

Data policy

1. Introduction
1.1 This Privacy Statement is information to you because Tinderbox ApS collects data about you; according to GDPR accession May 25th, 2018.

2. Data Processor
2.1 Tinderbox Entertainment ApS, Studsgade 27, Aarhus C, CVR: 36 06 98 48, is the data processor. This means we are responsible for your personal data.

3. Purpose of collection of personal data and legal basis
3.1 We ensure that your personal information is only collected and processed in accordance with the following purposes:

(a) In order to deliver products and / or services ordered by you.
(b) To answer your questions or complaints.
(c) To enable you to participate in a competitions.
(d) To provide you with information about other products and services we offer similar to those you have already ordered or asked for.
(e) To notify you about changes in our services / products.
(f) To help us improve our websites, products and services.
(g) Making profiles – if so, the consequences of profiling and the logic of profiling. The interests gained from profiling are to gain an understanding of customer preferences to enable Tinderbox Entertainment ApS to customize the advert (s) and thus provide customers with more relevant offers for goods and services.

3.2 We keep your personal data for 14 months after which they will be deleted.

4. Your rights
4.1 If you have questions regarding our processing of your personal data, please contact us using the contact information described below in section 6.
4.2 You may request access to your personal information at any time and if the information is incorrect, it can be corrected, deleted or changed using the contact information described in section 6 below. You may also request limitation, transfer of data, or withdraw your consent.
4.3 If you have any complaints about our processing of your personal data, please contact the Data Inspectorate.

5. Transfer of personal data
5.1 We may disclose personal information to affiliates or affiliates, as well as professional advisors in accordance with applicable data protection legislation.
5.2 Our employees, agents, business partners, suppliers may have access to your personal data to a limited extent as needed to provide a service to us or to enable them to act on our behalf in accordance with applicable data protection legislation.
5.3 We reserve the right to use or disclose information as necessary to comply with the law, regulation or legal request or cooperate with any legal inquiry.

6. Contact Information
6.1 If you have any questions regarding our data policy, please contact us at the following information:
(a) Tinderbox Entertainment ApS, Studsgade 27, 8000 Aarhus C, CVR: 36 06 98 48
(b) Datatilsynet, Borgergade 28,5, 1300 Copenhagen K
(c) Mail: datapolitik@tinderbox.dk

TICKETS AND TICKET PRICES

See the ticket page for information about ticket types.

I cannot find my ticket. What do I do?

Every year some of our guests cannot find the e-mail with the ticket they have bought. So look for your ticket before the festival starts if you do not want to end up in a queue. If you cannot find the e-mail with your Tinderbox ticket, you can contact Ticketmaster’s customer support at ticketmaster.dk or at tel. +4570 15 65 65. Alternatively, you can contact customer support at the festival site from Thursday at 1.00 pm to get your ticket.

 

Can I show my ticket on my phone?

Yes, you can scan your ticket on your phone as long as the screen is intact.

 

Can I return my ticket?

Purchase of tickets is not subject to any return. Therefore, you can not get your money refunded. Tickets are only refundable if the festival is canceled. For questions about refunding or changing already purchased tickets, please refer to info@tinderbox.dk.

The final line up is subject to any changes.

 

Can I give away my ticket, even if my name is on it?

The buyer’s name will always be the name on the ticket, but the ticket will still be valid even if you give it away as a gift. You might, however, have to confirm your relation to the buyer at the entrance to the festival.

 

Can I buy my ticket from 3rd party?

We strongly advise that you do not use pages like Viagogo who deliberately sell tickets at overprice.

When buying a ticket from someone you do not know, it could in theory be fake or copied, and thus the barcode will not work at the entrance. You will therefore be rejected and Tinderbox takes no responsibility for this. As follows we can not in any way help you verify tickets that are purchased unofficially.

 

Can I transfer my ticket to someone else?

If you wish to safely transfer your ticket to someone else, you can do so by contacting Ticketmaster. Read more about it here.

Partners

Main sponsor

 

Other partners

disabled info
Wheelchair accessible toilets

There are disabled toilets at the festival site. The toilets are locked and can opened by a volunteer to ensure that only disabled people and people with permission and special needs can use these.

By showing membership cards to selected associations, such as Colitis Crohn, it is possible to skip the queue. The cards are to be shown to the volunteers in the toilet area, who will then guide you in front of any queue. The cards can also be used for all handicap toilets.

Wheelchair users

There will be separate podiums for wheelchair users and disabled toilets at the festival site.

Disabled ticket

As a disabled with a companion, you have to purchase a disabled ticket at Billetlugen at +45 70 263 267. The ticket gives access to the festival site, including a companion.

Som handicappet med behov for ledsager, købes en handicapbillet ved Billetlugen på telefon +45 70 263 267. Billetten giver adgang til festivalpladsen inklusiv en ledsager.

festival site
Where is Tinderbox?

The Tinderbox Festival site is situated in Tusindaarsskoven in Odense. Entrance to the festival site via the intersection Kløvermosevej/Falen.

When is Tinderbox?

Tinderbox 2019 takes place from Thursday June 27th to Saturday June 29th 2019.

parking

PARKING AT DYREHAVEN

You can park your car at ‘Dyrehaven’.

The parking space opens on Thursday the 28nd of June at 11 am.

A parking ticket for all three days costs 160 DKK (+ ticket fee)

A parking ticket for one day costs 85 DKK (+ ticket fee)

Tickets can be purchased HERE

When purchasing a 1-day ticket the car must be collected at 3am the same day.
When purchasing a three-day ticket the car must be collected on Sunday June 1st at 12 noon.

NB. Parking is at owners risk.

PARKING AT VÆDDELØBSBANEN

You can park your car at Fyens Væddeløbsbane, Prins Haralds Alle 51B, 5250 Odense SV

This parking is very suitable for guests who are staying at the camp.

The parking space opens on Thursday the 28nd of June at 9 am.

A parking ticket for all three days costs 160 DKK (+ ticket fee)

A parking ticket for one day costs 85 DKK (+ ticket fee)

Tickets can be purchased HERE

When purchasing a 1-day ticket the car must be collected at 3am the same day.
When purchasing a three-day ticket the car must be collected on Sunday June 1st at 12 noon.

NB. Parking is at owners risk.

food and drinks
Allergies and special needs

If you are suffering from allergies or have other special needs that can be a challenge during the festival or if you cannot consume the food offered on the site for health reasons, you can write us an e-mail.

If you have young children and need to bring baby food or similar, this is also allowed.

If you have any questions, please contact us at info@tinderbox.dk and describe your needs and we’ll find a solution!

Can I bring my own food and drinks?

It is not allowed to bring your own food and drinks to the festival site.

volunteer
REGISTRATION AS VOLUNTEER AT TINDERBOX

Registration for being a volunteer at Tinderbox 2019 has not started yet.

Questions regarding volunteering

GENERAL QUESTIONS?

If you have questions about being a volunteer or other general requests, please contact us at frivillig@tinderbox.dk

security
Rules

It is strictly forbidden to:
Block exits or corridors directing people away from festival.
Push and jostle especially in front of the stage.
Crowd surf.
Stage dive.
Throw objects, beers, or the like.

Violation will result in immediate expulsion.

Animals
Animals are not permitted at the festival area.

Food and drinks
It is not allowed to bring food and drinks into the festival site. There will be a varied selection of food and drinks in bars and food stalls, and water posts placed within the festival site.

Photo & Video
It is not allowed to bring tape recorders, camcorders or professional photo cameras. Audio and video recording is not permitted. Only small digital video cameras (pocket size) and cell phones are allowed on the site. SLR Cameras are not allowed. If you want to photograph for media purposes, you are welcome to apply for accreditation. We do not allow cameras to individuals because of restrictions from international artists, as it is disruptive to our audience with too many cameras during the concerts.

Tents and chairs
Setting up tents, tables, chairs and the likes is not permitted for safety reasons, neither is it allowed to bring flags, pennants, banners etc. There will be seating to find at the festival site.

If you are pregnant or have special needs we encourage you to take a blanket or sleeping mat with you.

Drugs
It is not allowed to bring, sell, or use drugs at the festival. Trying to will result in immediate expulsion and police notification.

If you see someone who is ill, depressed, afraid, or perhaps under the influence of drugs, don’t hesitate to contact a festival employee who’ll do anything to help.

Weapons
Weapons are strictly forbidden and will result in immediate expulsion and police notification.

Open fire
Open fire as well as bringing a barbeque grill is prohibited at Tinderbox.

Spray bottles and sunscreen
Guests and volunteers are not allowed to bring spray cans and bottles under pressure as well as containers with flammable liquids to the festival. Perfume and sunscreen in a spray container (without pressure), in a tube or with a pump are allowed.

First Aid

Working alongside our skilled security staff, a well-trained and competent first aid corps is attending the whole event.

Security team

We have a professionally trained security team and a corps of skilled inspectors on the festival site. At all times during the festival, they will be ready to handle any problem that might occur. You can be sure that we will do everything we can to take good care of our guests.

To and from Tinderbox
How to get to Tinderbox

Odense Rundt makes it easy to find your way to Tinderbox. Use the navigation link here or download the Odense Rundt app here.

accommodation
Alternative accommodation

www.airbnb.dk

www.couchsurfing.com

www.blommenslyst-camping.dk – phone +45 6596 7641

www.camping-odense.dk – phone +45 6611 4702

Bolbro Bed and Breakfast – phone + 4031 8155

Tietgen Konferencecenter – phone +45 65 45 20 02 / mail: mafr@tietgen.dk

Dalum Landbrugsskole – phone + 6313 2711

Or go to www.visit-odense.dk for more alternatives

Hotels and hostels

There are several hotels and hostels based in the Odense area. Here are just a few examples:

www.scandichotels.dk – phone +45 6617 6666
www.radissonblu.com – phone +45 6614 7800
www.domir.dk – phone +45 6612 1427
www.cabinn.dk – phone +45 6314 5700
www.ydes.dk – phone +45 6612 1131
Best Western Hotel Odense – phone +45 6556 0100
Hotel Windsor – phone +45 6612 0652
First Hotel Grand – phone +45 6611 7171
www.cityhostel.dk – phone +45 6311 0425
www.danhostelodense.dk – phone +45 6613 0425
Frederik d. VI’s Hotel – phone +45 6594 1313
www.vissenbjergstorkro.dk – phone +45 6447 3880

For more alternatives go to: www.visit-odense.dk

Can't find what you're looking for? Ask us!

info@tinderbox.dk

WHERE WORDS FAIL, MUSIC SPEAKS

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