Here you’ll find answers to frequently asked questions about being part of the volunteer team at Tinderbox đ
As a huge thank you for your effort, you will receive:
We create Tinderbox together!
When you volunteer at Tinderbox, you represent the festival â both to guests, colleagues and partners.
At Tinderbox, we are proud to have over 7,000 volunteers in our festival community – a community that helps build the festival from the ground up. Without volunteers, there would be no Tinderbox.
Choosing to volunteer with us is an active decision. Whether it’s your love for Tinderbox, the music, and the atmosphere, your desire to strengthen your resume, your passion for volunteer work, or something else entirely, you are part of the festival for a reason.
Therefore, we expect you to:
⢠Show up on time ready to give your best alongside your fellow volunteers.
⢠Treat everyone with respect and keep a smile on your face.
⢠Give it your all â especially when things get busy.
⢠Help keep Tinderbox clean and tidy in the spirit of sustainability.
⢠Inform your team leader or Volunteer Management if any issues arise â we are here to help!
In return, we will do our very best to create:
⢠An experience you will never forget.
⢠A strong and vibrant community.
⢠A safe and inclusive environment.
Physical Working Environment
At Tinderbox, we take care of each other and maintain a safe working environment.
We use personal protective equipment where required and necessary â including helmets, safety shoes, earplugs, etc.
We do not use the festivalâs backstage areas when we are not on duty. If it is necessary for us to access backstage areas for work purposes, we remain extra attentive to heavy vehicles. We always walk on the side of the road and use the pavement whenever it is available.
If you experience something that does not align with the above or anything that raises concerns regarding the physical working environment, please contact your nearest team leader or reach out to Volunteer Management directly at volunteer@tinderbox.dk.
If possible, please include documentation. Volunteer Management will then assess the situation and the appropriate solution in collaboration with the Health and Safety Organisation.
Psychological Work Environment
Together, we share a responsibility to create a safe and respectful psychological working environment for volunteers, staff and guests.
We therefore expect everyone to:
⢠Treat others with respect â both in tone and behaviour.
⢠Respect other peopleâs boundaries. Remember that boundaries are personal and may vary from person to person.
⢠Refrain from any form of harassment, discrimination, bullying or other offensive behaviour â including sexual comments, physical contact without consent, a degrading tone, or gender- or race-discriminatory remarks.
⢠Speak up or react if they experience or witness unwanted behaviour.
⢠Respect when others set boundaries.
You are never required to handle an uncomfortable situation on your own. You can always seek help from your nearest team leader, who has a special responsibility to respond to situations where someone feels unsafe.
Tinderbox has a strict zero tolerance policy towards offensive behaviour. Violations may result in removal from the festival, a fee and/or blacklisting as a volunteer.
For employees, it may also lead to employment-related consequences.
If you experience or witness unwanted behaviour yourself, you must immediately contact your nearest team leader. You can also contact Volunteer Management directly at volunteer@tinderbox.dk.
All inquiries will be handled confidentially and with respect for everyone involved.
You must be at least 18 years old to volunteer at Tinderbox.
The Volunteer Lounge is the place where volunteers meet at Tinderbox.
In addition to a cozy atmosphere and everything you contribute to the area, you will find:
We Speak Respectfully to Each Other
We always speak kindly and respectfully to one another â even when things get busy. A good atmosphere is contagious and helps create a better working environment for everyone.
You Are Entitled to Two Meal Breaks
As a volunteer, you are entitled to two meal breaks. Make sure to take them â it is important to recharge so you can have fun and do your best.
We Work as a Team
This means that we take responsibility â for each other, for the tasks, and for the community.
âOne team, one dreamâ.
We Ask for Help
If you are unsure about something or if something feels difficult, say so! We help each other and find a solution together.
Contact Volunteer Management
You can always contact Volunteer Management between 09:00 and 22:00 at
+45 25 94 16 13.
Psst! Need snacks or coffee?
Stop by the Warehouse for snacks and Volunteer Catering for coffee â your body (and mood) will thank you!
The sign up as a volunteer for Tinderbox 2026 is now open. Sign up here.
Follow us here or on our Facebook group for more info.
We hope to see you at TB26 đ
Ruby is Tinderbox’ volunteer system, and this is where you sign up as a volunteer. In Ruby, you will also find your team, your shift schedule, your team leader’s contact information, and other relevant updates.
When you sign up as a volunteer, you have the opportunity to get an overview of available shifts and teams before you complete your registration.
By clicking “Sign up as a volunteer,” you will find an overview of available shifts.
The number of working hours depends on when you work and the scope of the task.
Typical number of hours:
Depending on the team, your hours may be spread over several days or concentrated into a single day.
On most teams, you have the option to choose your own shifts, giving you the freedom to plan your time as you see fit.
Please note: As a general rule, it is not possible to arrive late, leave early, or make changes. Shifts are the same for everyone â and your fellow volunteers rely on your full participation.
If you and your friend wish to work the same shift, it is your responsibility to select the same shift when you sign up.
If you are a larger group that wants to be together, it is recommended to contact us directly at volunter@tinderbox.dk. We will, of course, do our best to accommodate your request.
We now have our very own Instagram profile â dedicated especially to you amazing TB volunteers!
Here, we share moments from volunteer life, fun behind-the-scenes snapshots, and everything that makes our community so special.
Whether you’re already part of the team or just curious about what it’s like to be a volunteer, jump in and give us a follow.
And hey⌠you might even spot yourself in one of the photos!
Do you want to be part of the community before, during, and after the festival? Then join our volunteer Facebook group!
Here you can:
The group is an informal space where we create a great atmosphere together and support each other â and we encourage you to contribute with a positive attitude and mutual respect.
Festivals are amazing â theyâre full of life, music, and community. But sometimes, it can all get a little overwhelming. Thatâs why this year, weâve created Timeout. An area at Tinderbox where both guests and volunteers can unwind and take a break from the festivalâs pulse.
Timeout is an alcohol-free, relaxed area where you can unplug for a while. Created in collaboration with headspace, itâs a place where you can unwind, calm your senses, or have a casual chat with headspaceâs volunteers.
Timeout isnât your typical hangout spot â itâs a quiet space where care and consideration are key, and where itâs perfectly okay to just be. You can stay for five minutes or longer, depending on what you need.
Thereâs also a dedicated conversation van from headspace nearby, offering the chance for more private talks behind closed doors if needed.
Timeout is about creating space for the whole person â even at a festival. Because even in the middle of music and celebration, there should be room for peace, reflection, and vulnerability. We believe that giving space to breathe strengthens the sense of community, and helps make Tinderbox a place where everyone can feel welcome.
The map will be available at a later stage.
On the map, you will be able to see where to collect your wristband (Volunteer Check-in), the Meeting Points (MP), the location of the Volunteer Lounge, as well as toilets, water stations and much more.
Please double-check where you need to meet up, as it varies from team to team. You can find your meeting location under “My Shifts” in Ruby.
If you are unable to find your meeting point, please contact your team leader.
There is no wardrobe for volunteers, but it is often possible to leave a jacket and a small bag at your station â this is at your own risk.
If you have many items and want to ensure they are stored safely, you can book a locker once they become available.
Note! There is a limited number of lockers, which are allocated on a first-come, first-served basis. Therefore, we cannot guarantee that lockers will be available for everyone.
Parking is available close to the venue upon presentation of a valid parking ticket. Tickets can be purchased for individual days or as a combined ticket for all three days.
You can find and purchase available parking tickets via the ticket page once they go on sale.
If you choose to park in Odense city center, shuttle buses are available from Odense Train Station (Odense BanegĂĽrd Center) with direct transport to the venue.
If you arrive by bike to Tinderbox, you can park your bike in one of several bicycle parking areas. You can find the areas on our app or here on the page when this year’s map of the site is ready. There will also be bicycle parking at the Volunteer Check-in.
Please note: Parking your bike in the bicycle parking areas is at your own risk. You are allowed to bring your bike battery into the festival, but it is required that the battery is stored in a locker at the main entrance.
There isn’t a campsite for volunteers at Tinderbox, but affordable accommodation is available at a nearby school.
More information will be available soon.
Alternatively, you are welcome to purchase a spot at our regular camp. Tickets will be available through the ticket page once sales open.
It is not permitted to bring tape recorders, video cameras, DSLR cameras, or professional photography equipment. However, small digital video cameras (pocket-sized) and smartphones are allowed without prior permission.
Taking pictures of the artists, requesting autographs, or any other form of contact with them is prohibited. It is important that we respect the artists’ privacy.
More information will be available soon.
When you sign up as a volunteer in Ruby, you will be asked to pay a deposit of 300 DKK.
Note! The deposit will be refunded, provided that you participate and complete your task, as well as comply with our terms and conditions.
Unfortunately, we have experienced that some volunteers don’t show up to their shifts, even though they have agreed to help in exchange for access to the festival and other volunteer benefits. When a volunteer does not show up, it places a heavy burden on the other team members who are present and have to take on extra responsibilities to cover for them. This is not fair to the rest of the team.
If you attend all your shifts, complete your assigned tasks, and comply with our Terms and Conditions, you will, of course, receive your full deposit back. You can expect to receive the money within 14-21 days after the festival â we strive to be as quick as possible.
Please note! The refund will be made to the same account that was used for the deposit. If you have received a new payment card in the meantime, the refund will still be made to the account the payment was made from.
If you have changed banks, please reach out to your old bank and ask them to transfer the money to your new account.
If you fail to attend your shifts or otherwise violate our terms and conditions, you will lose your deposit. This also applies if you cancel after the cancellation deadline on May 28th.
No, you will of course receive your full deposit back if you cancel before the deadline on May 28th.
Unfortunately, our system does not automatically notify us when you cancel before the deadline. Therefore, we would appreciate it if you could send us an email at volunteer@tinderbox.dk â this way, we can assist with refunding your deposit before the festival.
If we donât hear from you, the deposit will be refunded approximately 14-21 days after the festival.
It is your responsibility to ensure that your cancellation is properly registered. Failure to do so will result in a fee. You must also be able to document that your cancellation has been correctly registered.
If you cancel by May 28, you can unregister in Ruby under your personal information on your profile.
If you cancel by May 28, you will receive your deposit after the festival. If you want your deposit refunded earlier, you must send an email to volunteer@tinderbox.dk as we will not automatically be notified of your withdrawal.
If you cancel after May 28, you will lose your deposit, regardless of the reason.
To cancel, you must send an email to Volunteer Management at volunteer@tinderbox.dk with the subject line: âTinderbox Cancellation â (Name)”.
If you have already picked up your wristband and become ill, you must send a picture/video of yourself with your cut wristband at least 1 hour before your shift. The picture/video must be sent as documentation to volunteer@tinderbox.dk with the subject line: âCut Wristband / Illness”.
If the submitted photo is unclear or inconclusive, Tinderbox reserves the right to request video documentation instead.
We therefore recommend always submitting a video of you cutting off your wristband to avoid any doubt.
Tinderbox reserves the right to request relevant and valid documentation for your illness. This documentation must be submitted to Tinderbox no later than 7 days after your cancellation*.
If you fail to provide valid documentation for your illness, you will be charged a fee.
Alternatively, you may choose one of the following options:
If we do not receive a picture of your cut wristband at least 1 hour before your shift, you will be charged a DKK 3,700 fee, regardless of the reason.
You can read more under our Terms and Conditions đ
*NOTE! Any costs associated with obtaining documentation must be covered by the volunteer.
If you have collected your wristband and fail to show up for your shift without notifying volunteer@tinderbox.dk, you will be registered as a no-show and charged a fee of DKK 3,700.
It is your own responsibility to report your absence or sickness correctly.
In addition to the cancellation rules above, you are required to comply with the festivalâs general Terms and Conditions.
Violation of the festivalâs Terms and Conditions or Danish law may result in your wristband being cut, blacklisting, and a fee of DKK 3,700.
The bars at the festival are managed by various student associations as well as a few private operators. Therefore, we unfortunately cannot assist if you wish to volunteer at a bar. Instead, you should contact the relevant associations responsible for managing the bars.
Below, you will find a list of the associations currently managing bars at Tinderbox:
Yes, of course!
As a volunteer, you will get meals during your shift(s). If you work during the festival, you will get two meals while on shift. If you work before/after the festival, you will get four meals while on shift.
We try to provide vegetarian options, but feel free to bring your own food if you have allergies or specific dietary needs.
We recommend that you always eat before leaving home, regardless of when your shift is. It can be a long wait for a break on an empty stomach.
Yes! As long as they are non-alcoholic.
Only bring beverages in unopened packaging so our security staff can easily verify that they do not contain alcohol. If security is in doubt, the items may be confiscated.
You will receive a water bottle at check-in. It can be refilled at water stations around the festival site, so there is no need to bring water with you.
If you do not bring your own drinks for your shift, you can visit the Volunteer Lounge, the kiosk in Volunteer Catering or the Warehouse, where soft drinks are available at discounted prices.
You are welcome to bring some snacks for personal consumption while you are on shift. A protein bar, a piece of fruit, or something similar can be helpful if your blood sugar starts to drop.
It is also possible to buy snacks in kiosk in the Volunteer Catering area during the festival.
If you wish to volunteer at a food stand, you need to contact the individual food stand directly. The food stands are external partners, and therefore, we cannot register you as a volunteer with any of the food stands.
If you already have an agreement with a food stand, you should sign up via their personal invitation link to be added to the correct team in Ruby. Get in touch with your contact person at the food stand for further details.
You will be assigned shifts and tasks by your contact person at the food stand. Reach out to them to learn more about the stand’s opportunities.
You will get food at the stand you are working for. In addition, you will have access to the Volunteer Lounge â our volunteer area, where you can purchase selected drinks at discounted prices.
If you are already registered as a volunteer at a stand and have questions related to practical matters such as your tasks, shifts, working with a friend, etc., you should contact your contact person at the food stand.
You can find their contact information under “My Teams” in Ruby.
If you experience technical issues with Ruby, you can email us at volunteer@tinderbox.dk. We will try to resolve your issue as quickly as possible.
Do you have general questions about volunteering and Tinderbox that haven’t been answered in the FAQ? You can always contact Volunteer Management at volunteer@tinderbox.dk.
If youâve already signed up as a volunteer and have questions about practical matters such as tasks, meeting points, clothing, or similar, you should contact your team leader.
You can find your team leader’s contact information under âMy Teamsâ in Ruby.
If you have a physical or mental disability, we recommend that you contact us at volunteer@tinderbox.dk before signing up as a volunteer. Depending on your disability, there may be tasks that could be challenging for you. By reaching out, we can help you find a role that suits your needs.
If you require a companion at the festival, please mention this in your email.
If you are signing up as a volunteer through an association, it is important that your contact person informs us.
1.1
This privacy policy applies to all personal data that you provide to us and/or that we collect about you in connection with your role as a volunteer at the festival. We act as the data controller for the processing of your personal data.
1.2
In this privacy policy, you can read more about which personal data we collect, how we process it, the purposes for which it is used, how long we retain it, and what rights you have in relation to your data. If you have any questions regarding this policy, you are welcome to contact the festivalâs Volunteer Management at volunteer@tinderbox.dk.
1.3
The overall legal framework for the processing of your personal data is the EU General Data Protection Regulation (GDPR) and relevant Danish data protection legislation.
1.4
All questions concerning this personal data policy and suspicion of non-compliance must initially be addressed to the festival’s Volunteer Management at volunteer@tinderbox.dk.
2.1
Personal data means any information that directly or indirectly identifies you as a natural person. This may include, for example, your name, email address, telephone number, CPR number, etc.
3.1
We collect and process your personal data for the following purposes:
3.2
We will only use your personal data for the purposes described above, unless a new purpose is clearly compatible with the original purposes or you have given your prior consent to such processing.
3.3
To ensure the accuracy of your personal data, you will automatically be asked each year to update your information on the volunteer platform Ruby. However, we rely on you to inform us of any relevant changes, such as a new email address, new telephone number, or similar changes.
4.1
We collect information that you provide to us directly, such as:
4.1.2
In connection with your registration as a volunteer at the festival, it may be necessary to request your consent to obtain information from your criminal record certificate. We process such information solely on the basis of your consent. The certificate will be deleted immediately after your participation in the festival. Thereafter, with your consent, we will obtain information from your criminal record certificate once a year, provided that you wish to continue as a volunteer.
4.2
In certain cases, we may request information about your health or any special considerations if it is necessary to ensure that you can carry out your volunteer tasks safely. For example, information about physical or mental conditions that may affect which tasks you are able to perform.
4.3
We only register information that is necessary for the purposes mentioned in section 3. We do not collect sensitive information without your explicit consent.
5.1
We process your personal data in accordance with the General Data Protection Regulation (GDPR).
5.2
The processing of your personal data is primarily based on the following legal grounds:
Contract (GDPR Art. 6(1)(b)): The processing is necessary in order to enter into and perform the agreement regarding your voluntary engagement, including administration of registration, shift planning, communication, and the execution of your volunteer tasks.
Legitimate interests (GDPR Art. 6(1)(f)): We process certain personal data on the basis of our legitimate interests in planning, coordinating, and carrying out volunteer work in an efficient and secure manner. Such processing only takes place where our legitimate interests are considered to outweigh your interests or fundamental rights and freedoms.
Consent (GDPR Art. 6(1)(a)): In cases where the processing of your personal data is not necessary to enter into or perform the agreement regarding your voluntary engagement, and cannot be based on our legitimate interests or a legal obligation, we will obtain your consent.
Consent is used, for example, for the publication of photos, the processing of information that is not necessary for volunteer work, or for other specific purposes that are not a prerequisite for your engagement.
You may withdraw your consent at any time.
Legal obligation (GDPR Art. 6(1)(c)): In certain cases, we are required to process your personal data in order to comply with applicable legislation, for example accounting laws or requirements related to insurance.
5.3
If we process special categories of personal data (e.g. health information), this will only take place when necessary for the purpose and on the basis of your explicit consent or another lawful basis in accordance with GDPR Art. 9.
5.4
Any consent given may be withdrawn at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
6.1
We only disclose your personal data to third parties where this is necessary to fulfil the purposes described above and only to the extent relevant.
Disclosure may take place to the following categories of recipients:
IT systems and data processors that support the administration of your voluntary engagement, including:
In connection with the use of certain data processors, your personal data may be transferred to countries outside the EU/EEA, including the United States. Such transfers will only take place where there is a valid legal basis for transfer in accordance with Chapter V of the GDPR, including the European Commissionâs Standard Contractual Clauses (SCCs), and where necessary supplementary measures have been implemented to ensure an adequate level of protection.
We continuously ensure that any such transfers are carried out in compliance with applicable data protection legislation.
6.2
We never sell your personal data, nor do we disclose it to third parties for their marketing purposes.
7.1
We only retain your personal data for as long as necessary for the relevant purposes, including:
8.1
You have the following rights:
8.2
Please contact the festivalâs Volunteer Management at volunteer@tinderbox.dk, if you are unsure whether you have given consent to the processing of your personal data, or if you wish to withdraw your consent.
You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe that the processing of your personal data violates the law.
8.3
Possible consequences of not providing personal data
8.3.1
If you do not wish to provide consent to the processing of your personal data within the framework described above, you will not be able to act as a volunteer at the festival.
9.1
We protect your personal data by implementing technical and organisational measures to ensure that your personal data remains confidential and is protected against unauthorised access, alteration, or deletion.
10.1
We reserve the right to update this privacy policy on an ongoing basis. The most recent version will always be available at tinderbox.dk.
This policy was last updated on 09.02.2026