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faq

food and drinks
Allergies and special needs

If you are suffering from allergies or have other special needs that can be a challenge during the festival, it is allowed to bring some food and drinks to the festival area.

If you cannot consume the food offered on the site for health reasons, there must be evidence of this in the form of a medical certificate to be displayed at the entrance.

If you have young children and need to bring baby food or similar, this is also allowed.

If you have any questions, please contact us at info@tinderbox.dk and describe your needs and we’ll find a solution!

nice to know
Children

Children and adolescents are very welcome at Tinderbox, and there is no charge for children under the age of 12 years old, accompanied by a paying adult. There are no discount tickets available for students or adolescents. Children under 15 years of age must be accompanied by an adult. For security reasons, we do not recommend staying at the festival area with small children after 8 p.m.

Contact Us

Reach us at:

info@tinderbox.dk

or +45 70 20 26 22
Phones are open Monday-Thursday from 1PM – 4PM and Friday from 1PM – 3PM

For questions about volunteering at Tinderbox 2016 write to:
frivillig@tinderbox.dk

Payment Info

This summer only credit cards will be accepted as payment at the festival.

It will only be possible to pay with credit and debit cards at Tinderbox, which will provide better service and fewer cues in stalls and bars.

CREDIT CARDS

The following credit cards are accepted throughout the festival site:

Dankort

Visa

American Express

CUP

Eurocard

JCB International

Mastercard

NB! When buying food, drinks, and beverages at the festival ”Down The Drain” (not Tinderbox) will appear on your bank statements.

VALUE CARDS

We do accept cash at the festival site, but only at the value card stalls. At the stalls you will receive at value card, on which you can deposit money. You can use the value cards as payment throughout the site. You can always visit the value card stalls and top up your value card.

MOBILEPAY

We do not accept Mobilepay or other mobile payment apps as payment on the site. However, in the value card stalls, you can buy and top up your value card using Mobilepay.

REFUND OF THE REMAINING BALANCE

You can at any time visit a value card stall and get a refund of the remaining balance.

Please note that you can only receive the balance on a credit card. It will not be possible to get the refund back in cash or via Mobilepay. If you do not have a credit card, please write an email to info@tinderbox.dk. You must include the 10-digit card number + your bank information in order to receive the remaining balance via bank transfer.

DEPOSIT ON VALUE CARDS

When buying a value card, you must pay a deposit of 20 DKK. The deposit will be returned at the value card stall when you have your remaining balance paid out. If you decide to contact Tinderbox at info@tinderbox.dk after the festival, the 20 DKK deposit will cover an administration fee of 20 DKK.

VALUE CARD STALLS – OPENING HOURS

The value card stalls will follow the opening hours of the festival site. When the festival closes on the last day, it will be possible to go to a value card stall outside the festival site and have the remaining balance refunded.

There will be an open value card stall outside the festival site, on Sunday the 25th of June and Monday the 26th of June from 12.00-18.00. See map for directions. (This stall is only open after the festival).

Skærmbillede 2017-06-19 kl. 22.01.41

WHAT HAPPENS IF I LOOSE MY VALUE CARD?

When purchasing a value card, we encourage you to photograph the 10-digit number on the card. Should you lose the card, you must go to a value card stall. They will help you to deactivate the lost card and transfer the money to a new card.

CAN I USE DEBIT CARDS?

Debit cards can be used in the bars and food stalls. If you, as a debit cardholder, encounter a terminal that is offline, the card cannot be used. In this case, a terminal in the neighbouring stall will most likely be online, and able to complete the payment. The staff is instructed to handle situations like these.

In case all terminals are offline at the same time, please visit a value card stall, in which the staff can help you with this matter.

Lost and found

From Tuesday the 27th of June you will be able to pick up lost and found items at Dalum IF.

Adress: Dalumvej 95 D, 5250 Odense SV

Tuesday d. 27. juni – from 08.00-16.00
Wednesday d. 28. juni – from 08.00-16.00
Thursday d. 29. juni – from 08.00-16.00

After the 29th the rest will be handed over to Odense Politi.

security
First Aid

Working alongside our skilled security staff, a well-trained and competent first aid corps is attending the whole event.

Security team

We have a professionally trained security team and a corps of skilled inspectors on the festival site. At all times during the festival, they will be ready to handle any problem that might occur. You can be sure that we will do everything we can to take good care of our guests.

Rules

It is strictly forbidden to:
Block exits or corridors directing people away from festival.
Push and jostle especially in front of the stage.
Crowd surf.
Stage dive.
Throw objects, beers, or the like.

Violation will result in immediate expulsion.

Animals
Animals are not permitted at the festival area.

Food and drinks
It is not allowed to bring food and drinks into the festival site. There will be a varied selection of food and drinks in bars and food stalls, and water posts placed within the festival site.

Photo & Video
It is not allowed to bring tape recorders, camcorders or professional photo cameras. Audio and video recording is not permitted. Only small digital video cameras (pocket size) and cell phones are allowed on the site. SLR Cameras are not allowed. If you want to photograph for media purposes, you are welcome to apply for accreditation. We do not allow cameras to individuals because of restrictions from international artists, as it is disruptive to our audience with too many cameras during the concerts.

Tents and chairs
Setting up tents, tables, chairs and the likes is not permitted for safety reasons, neither is it allowed to bring flags, pennants, banners etc. There will be seating to find at the festival site.

If you are pregnant or have special needs we encourage you to take a blanket or sleeping mat with you.

Drugs
It is not allowed to bring, sell, or use drugs at the festival. Trying to will result in immediate expulsion and police notification.

If you see someone who is ill, depressed, afraid, or perhaps under the influence of drugs, don’t hesitate to contact a festival employee who’ll do anything to help.

Weapons
Weapons are strictly forbidden and will result in immediate expulsion and police notification.

Open fire
Open fire as well as bringing a barbeque grill is prohibited at Tinderbox.

festival site
When is Tinderbox?

Tinderbox 2018 takes place from Thursday June 28th to Saturday June 30th 2018.

Where is Tinderbox?

The Tinderbox Festival site is situated in Tusindaarsskoven in Odense. Entrance to the festival site via the intersection Kløvermosevej/Falen.

Can't find what you're looking for? Ask us!

info@tinderbox.dk

Where words fail,
music speaks.

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